TCN provides you with the tools you need to run a successful contact center in todays changing environments. From simple inbound, outbound, and true blended dialing to real-time reporting and workforce optimization, TCN has you covered. Explore more below.
Blended IVR capabilities allow for simple or sophisticated design to handle each call using customized voice recordings, menu selection, and routing options to appropriately skilled agents, or immediate pass-through to Blended Agents.
TCN’s Interactive Voice Messaging (IVM) makes customer responses and large data capture a fast and affordable reality. This feature sends automated messages to call recipients using simple information or complicated multi-tree surveys—the possibilities are endless.
Automatic Call Distribution (ACD) routes calls to the best agent based on agent Skills, and TCN uses the most sophisticated ACD Cloud-based software in the industry.
TCN knows no boundaries—Whether you have one contact center, multi-site contact center operations, at-home agents, or branch-office locations.
TCN’s advanced; agent-level customizable reporting provides you with real-time data with which to measure agent performance and productivity.
TCN’s Platform 3 Dialer allows you to connect with anyone, anywhere, at any time.
Screenshots from our Additional Products solution