Sep 10, 2013
Platform 3 – Dashboard Gives Overview of Day’s StatisticsTCN has been selected 3-years running by Collection Advisor as a Top 6 Dialer Choice of 2013. Read more below to see why.
- Features customer IVR navigation data on Agent Gateway (screen pop).
- TCN offers call centers a separate manual-dial-only platform that conforms to TCPA compliance while providing 100% recording, and maintaining agent/management/ data efficiencies.
- The Quick View Dashboard gives an overview of the day’s statistics with unlimited configurations. All of these reports are available with Agent Gateway.
- Can deliver a prerecorded message. This feature has been independently tested and its machine detection received 99% accuracy in lab environments and 97% in a live setting.
What Users Say
“Working with TCN over the past year has provided a true insight to the direction IVR is heading in today’s technological world,” Daniel Kanan, Dialer Manager at Stephens and Michaels Associates. “I’ve experienced firsthand their quick reaction to the constantly changing needs of the fast-paced world of debt collection. Where some vendors would require days, if not weeks, to complete complicated updates to scripting templates, TCN was able to return results within hours. It’s been an honor working with them and I look forward to seeing where their development team brings us next.”P3 | TCN tcnp3.com | 866-745-1900
SourcesTop 6 Predictive Dialer Solutions 2013
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.