Blog


Apr 14, 2017

Why Scalability is Important for Your Call Center

Scalability tends to surface in conversations about the cloud and cloud-based technologies like TCN’s call center platform. Unfortunately, the word often serves as a signifier of “smartness” rather than a concrete term. To help you understand what scalability really means and why it matters, we explore some definitions, a bit of history, and a few benefits here. What is Scalability?…
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call center agent efficiency

Apr 13, 2017

10 Inbound Customer Service Trends to Watch in 2017

Posted In : Customer Service, News
Author: Mckay Bird

According to Accenture’s “Customer 202: Are You Future-Ready or Reliving the Past?,” consumers are and will become increasingly “nonstop.” That is, “the rise of digital has given consumers many more options for interacting with companies they patronize. But companies have been slow to recognize when and how these channels fit the preferences of different groups of consumers. […] As a…
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call center agent efficiency

Apr 7, 2017

Happy Call Center Agents are TCPA Compliant Agents

Posted In : Agent Efficiency, Compliance, TCPA
Author: Mckay Bird

Call center rules and regulations for agents sometimes feel like a list of “thou shalt not’s.” Managers receive directives from federal and state governments. They, in turn, command call center agents to avoid certain practices and adhere to guidelines found within the Telephone Consumer Protection Act (TCPA), the Health Insurance Portability and Protection Act (HIPAA), and the Payment Card Industry…
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Apr 6, 2017

Lawn Care Made Simple

Posted In : cloud-based, SaaS
Author: TCN

Automating Your Customer Connections with TCN No matter your business or message, you want to get the word out about what you do. Hundreds of lawn care companies are saving time and money by automating their calls. Let TCN help your business automate communication with your customers. With TCN powering your outbound call center, automated calling can be easier than…
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increase agent productivity

Apr 3, 2017

Five Takeaways from ACA International Spring Forum and Expo

Posted In : ACA, Agent Efficiency, Call Centers, cloud-based, Compliance, TCPA
Author: Mckay Bird

Our Executive Account Manager Mike Gray recently attended the ACA International Spring Forum and Expo in Las Vegas. He came back with all sorts of ideas gleaned from the forum’s keynotes and breakout sessions. He also returned with some takeaways. A few were surprises. Others were expected. Regardless, all affect call center operations specifically and communication generally. We share his…
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call center customer service

Mar 24, 2017

How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

Posted In : Automotive, Cloud Technology, cloud-based, Customer Service
Author: Hyrum Wray

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair centers often turn to TCN…
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Mar 22, 2017

The Three Scariest Compliance Outcomes in Call Center History

Over the last decade, the number of filed Telephone Consumer Protection Act (TCPA) claims has increased. The reasons vary, but the common threads are two. One, consumers desire to protect their privacy and are much more aware of their rights. Two, businesses and organizations appear to have conducted calls and other communications in violation of the call center regulations set…
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Mar 22, 2017

TCN to End Support for TLS 1.0

Posted In : News
Author: TCN

TLS 1.0 Support Ends May 31, 2017 TCN will discontinue TLS 1.0 support on May 31, 2017. On that date during a maintenance window at the end of day TCN will disable TLS 1.0 on all services. Action is required prior to this date to prevent any disruption to access of TCN services. This article contains information to help our…
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healthcare call center

Mar 15, 2017

7 Tips to Increase Patient Payments in 2017

Posted In : Call Centers, patient payments, VocalRx
Author: TCN

For medical practices, patient payments, or accounts receivable, are an indicator financial health. The low or high number of outstanding bills demonstrates how well the revenue cycle is performing. The number also identifies factors in need of improvement. Such elements include patient payment policies and internal collections processes. They also encompass ongoing communication with patients, developing metrics and benchmarks for…
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Mar 15, 2017

TCN Receives 2017 CUSTOMER Product of the Year Award For Its Advanced Cloud-Based Contact Center Suite

Posted In : Awards, News, Platform 3, Press
Author: TCN

St. George, Utah – March 15, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global integrated media company, has named TCN Platform 3.0 as a 2017 CUSTOMER Product of the Year Award winner. TCN Platform 3.0 was recognized for its advanced cloud-based…
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