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increase agent productivity

Sep 25, 2017

Improving Contact Center Agent Efficiency Using Cloud Based, Blended Call Flows

Businesses might be looking for a cloud based call center that enhances inbound calls to improve customer satisfaction and increase customer loyalty. Then again, they might need a call center platform that helps agents adhere to current standards and regulations, particularly when making outbound calls to sell products or collect payments. Maybe they need a solution that has the best…
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Sep 20, 2017

TCN and DealerSocket Announce New Partnership, Advancing DealerSocket’s Next-Generation Dealer Management System

Posted In : News, Partners, Press
Author: TCN

St. George, Utah and San Clemente, Calif., – September 20, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, and DealerSocket, the automotive retail industry’s leading integrated technology platform developer, announced today a new partnership, strengthening DealerSocket’s next-generation dealer management system. The partnership creates a seamless integration between…
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Sep 19, 2017

Decrease Roll Rates with Collections Contact Center Software

Posted In : Blog, Business Intelligence, cloud-based, News
Author: Mckay Bird

In the collections industry, roll rates are harbingers of doom or victory. Collections agencies heed the rates because the numbers indicate business stability or instability. That is, the less the roll rates are, the more stable — and profitable — the agencies will be. Because of that, organizations rely on the information to reduce the risk of financial ruin. The…
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Sep 5, 2017

Understanding Service Level Agreements and the Cloud Based Contact Center

Posted In : Blog, Call Center Solutions, Cloud Technology, News
Author: Mckay Bird

What is a Service Level Agreement? A service level agreement (SLA) is a contract between a service provider and its customers. As such, it specifies services to be rendered and performance standards to be met. Some of those standards and services pertain directly to the cloud based call center when they concern items like response times to inbound calls and…
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Aug 21, 2017

TCN Presents the Cloud Based Call Center at ACA Tri-State 2017

Posted In : Blog
Author: Mckay Bird

At ACA Tri-State 2017, a conference that attracts debt collection agencies and contact centers from the states of Indiana, Kentucky, and Ohio, Clint Laubaugh, TCN’s Executive Sales Manager met with attendees to discuss ongoing concerns inside the collections industry. He focused on three areas: efficiency, compliance, and dialing needs. Each topic receives further attention below. Efficiency and the Cloud Based…
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Aug 7, 2017

Why Accounts Receivable Management is Moving to Cloud Contact Center Solutions

Posted In : Blog
Author: Mckay Bird

Mckay Bird, TCN’s Chief Marketing Officer (CMO), shared his insights into the trends pushing the accounts receivable management (ARM) industry toward cloud contact center solutions. Bird also spent time conversing about TCPA compliance, a huge concern for businesses and organizations attempting to collect on debts. However, Bird made a point to discuss the broader benefits a cloud based call center…
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Aug 1, 2017

TCN and Global Connect Prevail In Federal Circuit Appeal of Web-based Voice Messaging System Patents

Posted In : News, Now Trending, Press
Author: TCN

St. George, Utah – August 1, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, in conjunction with Global Connect, another leading provider of cloud-based dialing and communication services, announced today that they prevailed in their appeal against NobelBiz, Inc. The appeal stems from 2012 and 2013 lawsuits…
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call center analytics

Jul 28, 2017

How Cloud Contact Center Solutions Could Empower the Canadian Contact Center Industry

The outlook for Canada’s general and contact center industries present an interesting picture. The country claims higher corporate profits in spite of a still-slumped economy. Meanwhile, Canadian GDP is expected to grow this year (exports have already risen) even as analysts warn the housing market poses a sizable risk. Also of note, Canada possesses a large bilingual workforce, yet corporations…
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Jul 18, 2017

TCN Presents the Benefits of the Cloud Based Call Center at ACA International 2017

Posted In : News
Author: Mckay Bird

At the 2017 ACA International Convention, TCN’s Bryce Payne, Business Development, and Hyrum Wray, Executive Sales Manager, shared how cloud based call centers work wonders for customer-facing communications and debt collection efforts. The two also offered insight into why the cloud is a must in today’s fast-paced and heavily regulated world, as well as how cloud contact center solutions enhance…
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Jul 17, 2017

How Cloud Contact Center Solutions Help Organizations Ensure TCPA Compliance

Posted In : News
Author: Mckay Bird

When the Federal Communications Commission (FCC) issued its new interpretation of the Telephone Consumer Protection Act (TCPA) in 2015, consumer-facing organizations from financial institutions to healthcare practices expressed concern. The ACA International’s suit against the FCC remains in a sort of legal limbo, causing all similar suits to follow its lead. Legal Petitions Several consumer-based petitions have also been filed…
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