Blog


Nov 21, 2017

Comparing Contact Center Solutions: Fees, Features and Further Reading

Posted In : Blog, business performance, Inbound, News, Outbound, Scalability
Author: Adam Dummar

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, bad and ugly contact center…
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Nov 20, 2017

TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Posted In : Australia, News, Utilities
Author: TCN

WHAT: The 15th Annual Australian Utility Week Expo will bring together more than 2,000 utility professionals from the electricity, gas and water sectors around the world on November 29-30, 2017. The international expo is the largest event of its kind in the Australasia region and will focus on digital transformation and customer centricity. Li Tiatia, executive vice president, Asia Pacific…
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Nov 17, 2017

Prevent Five Costly Mistakes in Contact Center Operations with the Cloud-Based Call Center

Posted In : Blog
Author: Mckay Bird

Contact centers know treading on the TCPA and other privacy standards results in penalties and fines. Some organizations recover from these outcomes; others, particularly small operations, face risks ranging from bankruptcy to curtailing business development initiatives. Penalties and fines obviously hurt, but the question remains as to how much they hurt in hard dollars. Read on to discover five of…
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Nov 13, 2017

ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

Posted In : Blog
Author: Albert Lee

The ACA International Fall Forum & Expo advises, “The divisions in Washington and around the country are clear to see, but the key for any business is to stay focused on where policy changes may come.” To that end, the organization hosted several sessions and events meant to help businesses navigate the customer communications quagmire caused by government regulations. Michael…
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Nov 2, 2017

How the Cloud Based Contact Center Intersects with LISTEN2017

As Bryce Payne and Clint Laubaugh prepare to attend LISTEN2017, a premiere event for customer engagement analytics professionals, we sat down to ask what they expect to see and hear at the three-day conference. They talked with us about cloud-based “everything,” including the cloud-based contact center, compliance concerns, and business operations. We know the cloud is changing things across every…
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Oct 31, 2017

Three Reasons On-Premise Call Center Provider Avaya Declared Bankruptcy in 2017

Posted In : Blog, Cloud Technology, News, Now Trending, Scalability
Author: Albert Lee

The utility of legacy, on-premise contact center solutions seems to have peaked, and Avaya’s bankruptcy could be the unlikely death toll of that once-great industry. At least, corporate treasurer John Sullivan hints at that in his statement to Network World regarding Avaya’s bankruptcy. Sullivan said, “Over time, with the explosion of applications and software-as-a-service, together with growing customer demand for…
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Oct 27, 2017

How to Use Predictive Dialer Software and Business Intelligence to Improve TCPA Compliance

The previous post discussed how business intelligence helps executives and managers build better-functioning businesses and stronger communications with customers. This post examines functions of the cloud based call center, specifically, predictive dialer software. By employing the feature and complementing it with business intelligence, organizations can reach more customers and take steps toward better TCPA compliance. Predictive Dialer Software Predictive dialer…
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Oct 24, 2017

How the Cloud-Based Contact Center and Business Intelligence Improve Monthly Call Center Metrics

Keeping in touch with customers usually reigns as a top concern for any organization, be it a B2C, B2B company or nonprofit. Regular communication keeps brands “top of mind” and often delivers greater customer satisfaction and loyalty. But that’s where the challenge comes in. Customers want “right-now” communications that cater to their interests and personalities. Organizations desire to meet the…
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Oct 24, 2017

TCN Receives 2017 CUSTOMER Magazine’s Contact Center Technology Award

Posted In : Awards, News, Press
Author: TCN

St. George, Utah, – October 24, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine. TCN’s Platform 3.0 is honored for its…
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Oct 2, 2017

How TCN’s Cloud Contact Center Solutions Help Australian Contact Centers Turn into Customer Experience Hubs

A convergence of forces (such as the Do Not Call Register, multiplying communication channels, offshoring, and technology adoptions) have many Australian contact centers wondering if their days are numbered. Justin Tippett of Contact Centre Central, an Australian-based resource for people working in contact centers, interviewed several executives in the contact center and business process outsourcing (BPO) industries to assess the…
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