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IVR-Fails

Apr 16, 2015

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How to Avoid Common IVR Call Center Fails

Setting up and promoting a “zero tolerance” philosophy for failed, flubbed, and frustrating calls at your contact center is easier to accomplish than you might think. Here are several common (and costly) interactive voice response (IVR) call center fails that can be easily avoided with the right call center software. Overly Long Recordings While upsells are an important part of…
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Product-of-the-year

Apr 15, 2015

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TCN Takes Home Two 2015 “Product of the Year” Awards!

Posted in : Buzz

The development team at TCN is dedicated to producing the best possible solution for call centers across various industries. So to see them win not one, but TWO Product of the Year awards is incredibly affirming for us. TMC recently named TCN Platform 3.0 a 2015 Unified Communications Product of the Year Award winner! The awards, which were published in…
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Predictive-Dialer-must-know

Apr 14, 2015

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What Call Center Managers Should Know About Web-based Predictive Dialers

Predictive dialers can help call centers increase both call efficiency and the precision. A predictive dialer utilizes an algorithm to anticipate how long, on average, an agent takes to complete a call. When it predicts that an agent is free, the machine dials numbers on the agent’s behalf. Most predictive dialers increase the efficiency of call centers by increasing the…
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BLOG_Image-AU

Apr 13, 2015

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TCN to Exhibit at Australian Buyers and Debt Collection Association’s Consumer Debt Forum

Posted in : Australia, News, Press, Trade Shows

Sydney and St. George, Utah – April 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will exhibit at the Consumer Debt Forum sponsored by the Australian Buyers and Debt Collection Association, April 13-14, 2015 at the Sydney Harbour Marriott. TCN will showcase Platform…
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Contact-Center-Efficiency

Apr 9, 2015

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6 Trends in Contact Center Efficiency

Posted in : Call Center Solutions

Creating and sustaining a highly efficient contact center benefits everyone — agents, customers, and your company. Efficiency eliminates redundancy and downtime, enhances employee engagement, and increases the ability to provide customer service. Increasing efficiency at your center is as simple as taking a closer look at a few contact center trends. Customers Love Self-Service As long as they don’t get…
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Kerry

Apr 8, 2015

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Competitive business people working in a call center

Apr 7, 2015

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What makes a call center sales representative exceptional

Posted in : Call Center Solutions

State-of-the-art equipment, 21st century software, and efficient procedures are all integral to the success of your call center. But nothing is more important to a contact center’s success than attracting, retaining, and rewarding your extraordinary sales representatives. They represent and reflect your company. While there are several intangible elements to what makes an agent exceptional, here are a few characteristics…
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Future

Apr 1, 2015

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The Future of Call Centers

Posted in : Call Centers

If literature and the Jetsons have proven anything, our imaginations of what 100 years in the future will look like often outshine what reality delivers. While much will be different in the year 2115, it’s a safe bet to assume that much will remain the same. Businesses will still strive to provide exceptional customer service and earn client loyalty, although…
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TCN and TMCnet Award

Mar 31, 2015

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TCN Receives 2015 Unified Communications Product of the Year Award

Posted in : Awards, News, Press

St. George, Utah – March 31, 2015 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named TCN Platform 3.0 as a 2015 Unified Communications Product of the Year Award…
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