May 17, 2016

TCN Continues Rapid Growth, Expanding its Global Footprint in the Call Center Industry

St. George, Utah — May 17, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today it has hit significant milestones in overall growth. Within the past year, TCN completed a successful merger with Global Connect, another leading provider of cloud-based dialing and communication services, and expanded its…
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healthcare call center

Apr 29, 2016

New Call Center Technology for the Healthcare Industry Can Improve Communication and Increase Revenue Across the Community

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients rank greater communication with their…
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Apr 27, 2016

TCN Launches “VocalRx,” an Automated Patient Engagement Platform to Enhance Revenue Cycle Efficiency for Healthcare Providers

Posted In : Healthcare, News, Press, VocalRx
Author: TCN

St. George, Utah — April 27, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the launch of “VocalRx,” a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers. Built on TCN’s…
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call center agent efficiency

Apr 15, 2016

How to Gain Greater Insight into Call Center Agent Efficiency

Posted In : Call Center Solutions, Call Centers
Author: Charlie Jergins

No one really argues the benefits of big data anymore, particularly as it relates to workplace analytics. With advanced insights in hand, you can effectively manage call center agents and ensure they’re aligned with your organizational mission and strategy, all of which deliver improved business value and a competitive advantage in the marketplace.

blended call center

Apr 14, 2016

Top Seven Benefits of a Blended Call Center Environment

Posted In : Call Center Solutions, Call Centers, Terrel Bird
Author: Terrel Bird

The International Customer Management Institute (ICMI) reported in 2011 that blended, or two-way, communication “between the call center and the customer can enable a positive impact on the customer experience and operational efficiencies.” The organization also found that most survey participants view blended call center environments integral to adding revenue, increasing customer satisfaction and improving inbound and outbound metrics such…
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Hand pressing a cloud computing icon on blurred cityscape background

Apr 11, 2016

TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

Posted In : News, Press, Switch to the Cloud
Author: TCN

St. George, UT, April 11, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced a new trade-up program for prospective call center customers looking to make the transition to an advanced cloud-based contact center platform. The new incentive program makes it easy for new customers to…
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Apr 7, 2016

What Inefficiencies Can BI Uncover in Your Call Center?

Posted In : Business Intelligence, Call Center Solutions, Call Centers
Author: Charlie Jergins

Inefficiency costs a call center time, as well as money. When agency operations and workflows aren’t running smoothly, the business might as well be a sieve. Time and money pour out every day, week, quarter and year. Identifying the root cause behind the inefficiency used to be difficult, but that’s no longer the case. Business intelligence (BI) has forever changed…
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Apr 1, 2016

New Technology Innovations Emerging in the Call Center Marketplace

Technology seems to move at the speed of light these days, regardless of industry. Call center technology, for instance, has undergone so many changes in the past few years that it looks nothing like it did a decade ago. The technology itself is different – from the hardware to the software, and it’s only going to improve with time. We…
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Mar 30, 2016

Budget-friendly Solutions for Growing Contact Centers

Posted In : Call Center Solutions, Call Centers, Mckay Bird
Author: Mckay Bird

It’s vital that call centers be able to scale quickly and accommodate rapid growth in today’s business world. Whether the organization has had an influx of new customers and subsequently hires additional agent support, or two businesses have have merged, resulting in a sudden uptick of employees, there is often a scenario when it’s required to augment existing contact center…
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