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Feb 3, 2016

TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

Posted In : Awards, BPO, News, Press
Author: TCN

St. George, UT, February 3, 2015 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized for its outstanding success within…
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Feb 1, 2016

Is 2016 the Year of Cloud Telecom?

Posted In : Adam Dummar, Call Center Solutions
Author: Adam Dummar

Cloud technology—which started as a relatively minor, fringe technological trend—has quickly become a predominant driver of innovation. And this year, the technology seems poised to dominate the telecom industry. While a number of cloud VoIP providers have already dipped a toe in the market, the rest of the industry appears to quickly be taking note, and industry experts are predicting…
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Jan 20, 2016

TCN Awarded 2016 CUSTOMER Magazine Product of the Year Award

Posted In : Awards, News, Press
Author: TCN

St. George, UT, November 11, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named Platform 3.0 as a 2016 CUSTOMER Product of the Year Award winner. TCN Platform 3.0 is an advanced cloud-based call center technology that…
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Jan 19, 2016

Business Intelligence for Call Centers: Competitive Analytics

An important, but often overlooked, aspect of any successful business is a thorough competitor analysis. While call centers should primarily focus on developing an excellent product and maintaining outstanding customer service, they can also benefit from an exploration and analysis of what their competitors are doing in the marketplace.

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Jan 14, 2016

TCN Call Center Webinar: New Year, New Opportunities: What’s Your Call Center Resolution for 2016?

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar titled, “New Year, New Opportunities: What’s Your Call Center Resolution for 2016?” on Thursday, January 28 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees…
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