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Product-of-the-year

Jun 30, 2015

TCN Announces Strategic Partnership with MPG Management Associates, Corp.

Posted In : News, Partners, Press
Author: TCN

St. George, Utah – June 30, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with MPG Management Associates, Corp. (MPG), a carrier neutral master agency that serves more than 500 agents worldwide. Under this agreement, MPG will market TCN’s cloud-based contact center suite,…
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cloud based call center

Jun 24, 2015

Work Smarter: Increase Agent Efficiency with TCN

Workplace efficiency — it’s on the tip of everyone’s tongues as organizations seek to make the most of every hour of the workday. And while your call center agents are “busy,” are they productive? Are you providing them with the tools and training to be both? Join us this Thursday, June 25, at noon MT for a free webinar on…
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TCN webinar

Jun 22, 2015

TCN and Collect.com’s Integration: Join Us for a Free Webinar to Learn More

There are some great partnerships throughout history that just make sense — Batman and Robin, suits and ties, peanut butter and jelly. And now, there’s TCN and Collect.org, a pairing made in cloud heaven that can increase collections center agent productivity and efficiency and deliver results where they matter — your bottom line. The high-volume collection environment is driving agencies…
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cloud based call center software

Jun 22, 2015

Global BPO Spotlight: Increasing Profit Margins with Cloud-based Call Center Software

Posted In : Call Center Solutions, Call Centers, Cloud Technology
Author: Mckay Bird

Many global business process outsourcing (BPOs) companies are reconsidering their current on-premise call center setups. The costs associated with these hardware-based solutions might not be brought to light until it comes time for a hardware upgrade, license renewal, IT maintenance or a reconfiguration due to company restructuring or new office locations. When enterprise-sized BPOs finally do the math on their…
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150616_BlogImage_SpeechTechAward

Jun 16, 2015

TCN Wins 2015 Speech Technology Excellence Award

Posted In : Awards, News, Press
Author: TCN

St. George, Utah – June 16, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has granted Platform 3 VocalVision with a 2015 Speech Technology Excellence Award. The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies that…
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cloud based call center

Jun 16, 2015

The 3 Key Benefits of Cloud-based Computing for Call Centers

The call center industry is shifting away from on-premise solutions, and it’s a change that’s making contact centers more efficient, flexible, and safe. DMG Consulting predicts the number of call centers using a cloud-based framework will double throughout 2015. Tom Nolle, president of CIMI Corp., believes that cloud adoption will continue to pick up in 2015, but that we’ll see…
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150615_BlogImage_AgentConfidence

Jun 15, 2015

TCN Call Center Webinar: How to Improve Agent Confidence and Boost Efficiency and Productivity

Posted In : News, Press, Webinar
Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “TCN’s Agent Efficiency: Born in the Cloud.” The webinar will educate call center managers on how to ensure that agents have the tools and confidence at their disposal to perform their jobs in the best…
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business intelligence

Jun 11, 2015

10 Reasons Business Intelligence is a Perfect Call Center Investment

In a poll of 2,800 CIOs, business intelligence (BI) and analytics were ranked the #1 investment in 2015. If it wasn’t clear before, it should be now—there’s no time like the present to invest in BI for your call center if you want to gain and keep a competitive edge in the industry. Here are ten great reasons to invest…
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business intelligence call center

Jun 9, 2015

Why the Call Center Industry is Incorporating Business Intelligence Tools

Acting on big data with business intelligence (BI) tools has taken hold as a top trend this year for growing business, and it’s easy to see why. Companies that employ BI are three times as likely to execute decisions as intended compared to those that don’t. IDC predicts that “over the next five years spending on cloud-based big data and…
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speech analysis

Jun 4, 2015

Is Speech Analysis the Key to Ensuring Customer Satisfaction for Call Centers?

One of the keys to running a successful call center is making sure that the customers on the other end of the line are happy when they’re working with your call agents. If your agents are calling with great news for a client, that can be an easy goal to meet; unfortunately we’re not always going to be the bearer…
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