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call center software

May 19, 2015

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Virtual Call Centers Make Managing Customer Contact a Breeze

Every call center aims to offer their customers the highest level of customer service possible. This means connecting inbound callers to knowledgeable and supportive representatives in a timely manner. Outbound calling campaigns also need to be focused and comprehensively managed in order the be as effective as possible. Unfortunately, maintaining the physical resources required to manage this kind of effort…
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May 18, 2015

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TCN User Group Webinar: How To Leverage TCN’s Latest Call Center Technology Features

Posted in : News, Press, Webinar

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to leverage TCN Platform 3.0’s latest enhancements to achieve their operational goals while adhering to industry rules and regulations, including the Telephone Consumer…
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May 13, 2015

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Maximize Your Efficiency with Blended Call Centers

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting the productivity needs of your…
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Four Emerging Call Center Trends for 2015

May 11, 2015

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Four Emerging Call Center Trends for 2015

Anticipating emerging trends in the industry is key to determining which new technologies are worth integrating into your call center setup. Every year business analysts conduct surveys to home in on what’s up and coming. Last year, speech analytics was predicted to be one of the more important trends that would make a big impact. This year, we have four…
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May 7, 2015

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Four Ways to Increase Your Call Center ROI with Predictive Dialers

Similar to the way that Henry Ford automated the assembly process for automobile manufacturing, predictive dialers have automated many of the workflows used in call centers, effectively increasing those centers’ profitability. Predictive dialing technology also works to improve the overall experience and satisfaction levels of everyone from call center employees and their managers to the customers who are on the…
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May 5, 2015

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Meet the TCN Team at the ICMI Contact Center Expo & Conference!

The Contact Center Expo & Conference is the premier global gathering for the contact center industry and we hope you’ll join us there in Orlando from May 4-7th to hear about the launch of Competitive Analytics, a fully integrated business intelligence analytics solution within our cloud-based call center suite, TCN Platform 3.0. We’ll be in Booth 231 showing how the…
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TCPA compliance

Apr 30, 2015

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5 TCPA-compliant Best Practices for Call Centers

The Telephone Consumer Protection Act (TCPA) of 1991 places restrictions on call centers that utilize an artificial voice, pre-recorded message, or an auto dialer to communicate a sales message via the telephone. An amendment of the Act in 2012 added the requirement for prior written consent to be obtained before calling anyone on a cellular phone to relay a sales…
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Apr 29, 2015

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TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

St. George, Utah – April 29, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0. The new solution provides real-time business intelligence (BI), analytics and…
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IVR-Fails

Apr 16, 2015

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How to Avoid Common IVR Call Center Fails

Setting up and promoting a “zero tolerance” philosophy for failed, flubbed, and frustrating calls at your contact center is easier to accomplish than you might think. Here are several common (and costly) interactive voice response (IVR) call center fails that can be easily avoided with the right call center software. Overly Long Recordings While upsells are an important part of…
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