Archive for November, 2017


Comparing Contact Center Solutions: Fees, Features and Further Reading

Published under Blog,business performance,Inbound,News,Outbound,Scalability on

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, bad and ugly contact center…
Continue Reading »

Comments Off on Comparing Contact Center Solutions: Fees, Features and Further Reading

TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Published under Australia,News,Utilities on

WHAT: The 15th Annual Australian Utility Week Expo will bring together more than 2,000 utility professionals from the electricity, gas and water sectors around the world on November 29-30, 2017. The international expo is the largest event of its kind in the Australasia region and will focus on digital transformation and customer centricity. Li Tiatia, executive vice president, Asia Pacific…
Continue Reading »

Comments Off on TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Prevent Five Costly Mistakes in Contact Center Operations with the Cloud-Based Call Center

Published under Blog on

Contact centers know treading on the TCPA and other privacy standards results in penalties and fines. Some organizations recover from these outcomes; others, particularly small operations, face risks ranging from bankruptcy to curtailing business development initiatives. Penalties and fines obviously hurt, but the question remains as to how much they hurt in hard dollars. Read on to discover five of…
Continue Reading »

Comments Off on Prevent Five Costly Mistakes in Contact Center Operations with the Cloud-Based Call Center

ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

Published under Blog on

The ACA International Fall Forum & Expo advises, “The divisions in Washington and around the country are clear to see, but the key for any business is to stay focused on where policy changes may come.” To that end, the organization hosted several sessions and events meant to help businesses navigate the customer communications quagmire caused by government regulations. Michael…
Continue Reading »

Comments Off on ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

How the Cloud Based Contact Center Intersects with LISTEN2017

As Bryce Payne and Clint Laubaugh prepare to attend LISTEN2017, a premiere event for customer engagement analytics professionals, we sat down to ask what they expect to see and hear at the three-day conference. They talked with us about cloud-based “everything,” including the cloud-based contact center, compliance concerns, and business operations. We know the cloud is changing things across every…
Continue Reading »

Comments Off on How the Cloud Based Contact Center Intersects with LISTEN2017