Archive for August, 2017


TCN Presents the Cloud Based Call Center at ACA Tri-State 2017

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At ACA Tri-State 2017, a conference that attracts debt collection agencies and contact centers from the states of Indiana, Kentucky, and Ohio, Clint Laubaugh, TCN’s Executive Sales Manager met with attendees to discuss ongoing concerns inside the collections industry. He focused on three areas: efficiency, compliance, and dialing needs. Each topic receives further attention below. Efficiency and the Cloud Based…
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Why Accounts Receivable Management is Moving to Cloud Contact Center Solutions

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Mckay Bird, TCN’s Chief Marketing Officer (CMO), shared his insights into the trends pushing the accounts receivable management (ARM) industry toward cloud contact center solutions. Bird also spent time conversing about TCPA compliance, a huge concern for businesses and organizations attempting to collect on debts. However, Bird made a point to discuss the broader benefits a cloud based call center…
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TCN and Global Connect Prevail In Federal Circuit Appeal of Web-based Voice Messaging System Patents

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St. George, Utah – August 1, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, in conjunction with Global Connect, another leading provider of cloud-based dialing and communication services, announced today that they prevailed in their appeal against NobelBiz, Inc. The appeal stems from 2012 and 2013 lawsuits…
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