Archive for April, 2017


TCN and ACDBA: Partners in Excellence for the Debt Collection Industry

Published under Collections,Debt on

In March 2017, TCN rejoined the Australian Collectors and Debt Buyers Association (ACDBA) for the organization’s annual forum. The forum covers updates and trends in the debt collection industry, as well as best practices for agencies, companies, and individuals working within it. To that end, ACDBA promotes its Code of Practice and Code Compliance Monitoring Committee (CMC) Charter, established during…
Continue Reading »

Comments Off on TCN and ACDBA: Partners in Excellence for the Debt Collection Industry

Five Award-Winning Features of TCN Platform 3.0

Published under Business Intelligence,Compliance,TCN Features,VocalRx on

Every year, the Technology Marketing Corporation (TMC), a global, integrated media company, awards the best of the best in teleservices, customer relationship management (CRM), and call centers. TCN gladly received one such award, the 2017 CUSTOMER Product of the Year. The award recognizes TCN’s efforts to improve the call center, which, in turn, enhance communications between organizations and their customers…
Continue Reading »

Comments Off on Five Award-Winning Features of TCN Platform 3.0

TCN Unveils the “State of the Collections Industry” Report, Uncovering Technology Trends, Compliance Challenges and Future Outlook

Published under Collections,News,Press,TCPA on

St. George, Utah – April 18, 2017 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the results of its “State of the Collections Industry” report, which reveals the collection industry executives’ views on technology, communications, regulations and future outlook. With the goal of understanding human sentiment and…
Continue Reading »

Comments Off on TCN Unveils the “State of the Collections Industry” Report, Uncovering Technology Trends, Compliance Challenges and Future Outlook

5 Ways to Guarantee Success in the Customer Service Call Center

Published under Call Centers,Customer Service on

With the high price of understaffing—like missing service level targets, high agent turnover, and more— customer service call centers often feel pressured to hire more agents or to increase the number of assigned shift hours. But size is no guarantee of success. A call center agency or department boasting filled seats doesn’t always translate into happier customers and agents, nor…
Continue Reading »

Comments Off on 5 Ways to Guarantee Success in the Customer Service Call Center

Why Scalability is Important for Your Call Center

Scalability tends to surface in conversations about the cloud and cloud-based technologies like TCN’s call center platform. Unfortunately, the word often serves as a signifier of “smartness” rather than a concrete term. To help you understand what scalability really means and why it matters, we explore some definitions, a bit of history, and a few benefits here. What is Scalability?…
Continue Reading »

Comments Off on Why Scalability is Important for Your Call Center

10 Inbound Customer Service Trends to Watch in 2017

Published under Customer Service,News on

According to Accenture’s “Customer 202: Are You Future-Ready or Reliving the Past?,” consumers are and will become increasingly “nonstop.” That is, “the rise of digital has given consumers many more options for interacting with companies they patronize. But companies have been slow to recognize when and how these channels fit the preferences of different groups of consumers. […] As a…
Continue Reading »

Comments Off on 10 Inbound Customer Service Trends to Watch in 2017

Happy Call Center Agents are TCPA Compliant Agents

Published under Agent Efficiency,Compliance,TCPA on

Call center rules and regulations for agents sometimes feel like a list of “thou shalt not’s.” Managers receive directives from federal and state governments. They, in turn, command call center agents to avoid certain practices and adhere to guidelines found within the Telephone Consumer Protection Act (TCPA), the Health Insurance Portability and Protection Act (HIPAA), and the Payment Card Industry…
Continue Reading »

Comments Off on Happy Call Center Agents are TCPA Compliant Agents

Lawn Care Made Simple

Published under cloud-based,SaaS on

Automating Your Customer Connections with TCN No matter your business or message, you want to get the word out about what you do. Hundreds of lawn care companies are saving time and money by automating their calls. Let TCN help your business automate communication with your customers. With TCN powering your outbound call center, automated calling can be easier than…
Continue Reading »

Comments Off on Lawn Care Made Simple

Five Takeaways from ACA International Spring Forum and Expo

Our Executive Account Manager Mike Gray recently attended the ACA International Spring Forum and Expo in Las Vegas. He came back with all sorts of ideas gleaned from the forum’s keynotes and breakout sessions. He also returned with some takeaways. A few were surprises. Others were expected. Regardless, all affect call center operations specifically and communication generally. We share his…
Continue Reading »

Comments Off on Five Takeaways from ACA International Spring Forum and Expo

White Papers

Discover the unlimited benefits of the cloud-based solution. Here's everything you need to know to be sure you are getting the absolute best call center product possible.