Archive for March, 2017


How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair centers often turn to TCN…
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The Three Scariest Compliance Outcomes in Call Center History

Over the last decade, the number of filed Telephone Consumer Protection Act (TCPA) claims has increased. The reasons vary, but the common threads are two. One, consumers desire to protect their privacy and are much more aware of their rights. Two, businesses and organizations appear to have conducted calls and other communications in violation of the call center regulations set…
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TCN to End Support for TLS 1.0

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TLS 1.0 Support Ends May 31, 2017 TCN will discontinue TLS 1.0 support on May 31, 2017. On that date during a maintenance window at the end of day TCN will disable TLS 1.0 on all services. Action is required prior to this date to prevent any disruption to access of TCN services. This article contains information to help our…
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7 Tips to Increase Patient Payments in 2017

Published under Call Centers,patient payments,VocalRx on

For medical practices, patient payments, or accounts receivable, are an indicator financial health. The low or high number of outstanding bills demonstrates how well the revenue cycle is performing. The number also identifies factors in need of improvement. Such elements include patient payment policies and internal collections processes. They also encompass ongoing communication with patients, developing metrics and benchmarks for…
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TCN Receives 2017 CUSTOMER Product of the Year Award For Its Advanced Cloud-Based Contact Center Suite

Published under Awards,News,Platform 3,Press on

St. George, Utah – March 15, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global integrated media company, has named TCN Platform 3.0 as a 2017 CUSTOMER Product of the Year Award winner. TCN Platform 3.0 was recognized for its advanced cloud-based…
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How to Use Call Center Metrics to Improve Agent Performance

You don’t know what you don’t measure. That is, you might have a general idea about call center performance. You could feel that agents are working well. However, you don’t know either of those two things with any sort of clarity. It’s all guesswork and gut instinct. Unfortunately, the qualitative method provides few, if any, long-term benefits. Successful call centers…
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Will Outbound Call Automation Help My Call Center?

Published under Call Centers,Compliance,Outbound,TCPA on

Outbound call automation holds benefits for call center agencies and companies with a call center department. However, many executives worry that the tactic will rain down the wrath of consumers, the Federal Trade Commission (FTC), and the Federal Communications Commission (FCC). Perhaps you share that concern. You have a right to. Changes with the Telephone Consumer Protection Act (TCPA) and…
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The Top 7 Security Trends in the Call Center Industry for 2017

The call center, be it a department or agency, works with data every minute of every day. Thus, it cares deeply about data security and privacy. Safeguarding information ensures the organization’s longevity. Customers, clients, and patients, after all, won’t stay long with an organization that fails to keep their personally identifiable information (PII) private and secure. Here are seven trends…
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TCN Wins Bronze Stevie Award for Sales & Customer Service at the 11th Annual Stevie Awards

Published under Awards,News,Press on

St. George, Utah – March 2, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that it has received a Bronze Stevie® Award in the Customer Service Solutions Technology Partner of the Year category at the 11th annual Stevie Awards for Sales & Customer Service. The…
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