Archive for February, 2017


Avaya’s Bankruptcy: Lessons in Future Proofing and Stable Scalability

Published under Call Center Solutions,Cloud Technology,Compliance on

If you own a call center agency or oversee a customer service department, you may have used Avaya or followed news about the company. Avaya, a longstanding titan in the call center space with an especial focus on on-premise telephony technology, has filed for Chapter 11 protection. The company’s treasurer, John Sullivan, says the move is calculated and designed to…
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Part 2: How Could the New Administration Affect Debt Collection and TCPA Compliance?

In our previous post, we discussed how net neutrality and privacy laws could affect call centers and call center technology, including cloud-based call center platforms. This week, we take a closer look at debt collection and TCPA compliance. Could the new administration affect them? A distinct possibility exists. Ajit Pai, the acting Federal Communications Commission (FCC) Chairman, opposes the current,…
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Part 1: How Could the New Administration Impact Net Neutrality and Consumer Privacy?

Published under Collections,Compliance,Customer Service,TCPA,VOIP on

Anyone involved in telemarketing or collections wonders what the new administration portends for the Federal Communications Commission (FCC). It’s an admissible concern. The FCC governs national and international communications on a number of channels, so changes to it could hugely impact call center regulations and practices. The most pressing issues number two: 1. Net Neutrality and Consumer Privacy 2. Robocalling…
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How the Cloud is Changing the Call Center Industry

Published under Call Center Solutions,Cloud Technology,Collections on

If you recall seeing “Cloudy with a Chance of Meatballs,” the iconic film heavily featured clouds and meatballs. However, it was more generally concerned with a resonant topic: change. A rainfall of meatballs meant adjustment for the characters and the environment. Back in reality, the cloud might not pour down spaghetti and meatballs, but it is a harbinger of change….
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TCN Receives 2016 Unified Communications Excellence Award from INTERNET TELEPHONY

Published under Awards,News,Press,VocalRx on

St. George, Utah – February 7, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named VocalRx, a cloud-based automated patient engagement platform, a recipient of the 2016 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY Magazine….
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10 Ways the EU’s GDPR Could Impact Call Centers in 2017

Published under Call Centers on

The European Union (EU) passed a new version of the General Data Protection Regulation (GDPR) to be implemented in 2017 and enforced by 2018. The regulation changes the communications game for every business, from the smallest to the largest. It also harbors significant impacts to companies with or using call centers, with non-compliance proving fatal: IBM reports fines could be…
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How to Navigate International Call Center Laws with Leading Call Center Solutions

Published under Call Center Solutions,Call Centers,Compliance on

According to a 2016 report from Willis Towers Watson, tech, media, and telecoms fear fines and penalties associated with regulations and data protection initiatives most. Their concern is understandable and likely held by the majority of business owners. Today’s companies encounter increased scrutiny and tighter regulatory climates, particularly if working overseas. The European Union’s (EU) General Data Protection Regulation (GDPR),…
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