Archive for January, 2017


Call Center Compliance Around the World

Published under Call Center Solutions,Call Centers,Compliance,TCPA on

If your organization claims customers around the world, you likely already know that the rules of engagement for communications and telemarketing differ greatly. What the United States deems “okay” could land your brand in a heap of trouble in Germany or Japan. And it’s not as though you can feign ignorance or immunity when the international authorities issue a warning…
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Finding an Optimal Cloud-Based Contact Center Solution

Technology purchases are always weighty decisions. Buying a cloud-based contact center solution is no exception. While cloud-based services, including the well-known SaaS and IaaS, can save time, money, and effort, you probably want some guarantees. You, after all, need a platform that enhances productivity, increases efficiency, and cuts down on operational expenses. To make the matter more succinct, you want…
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2 Ways to Dramatically Increase Profits with a Cloud-Based Call Center Platform

Published under Call Center Solutions,Cloud Technology on

A vendor can say they’ll increase profits until they’re literally blue (or red) in the face, but you won’t believe them until they show quantifiable results. TCN errs on the side of the latter. We know you want evidence when making a purchasing decision. So, we provide it. It helps you make a choice, and it heralds the beginning of…
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5 Trends to Watch in Healthcare Revenue Cycle Management

Published under Call Center Solutions,Customer Service,eBook,VocalRx on

While a number of trends related to healthcare revenue cycle management warrant attention, almost all of them share a common source: the shift from fee-for-service to value-based care. Several variables contribute to the change, including federal regulations and fines, as well as patients choosing higher deductible health insurance plans. The movement will only accelerate as the Quality Payment Program and…
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Closed Loop Reporting: Why Your Business Success Hinges Upon It

Business success doesn’t necessarily go to the bravest and strongest, although those qualities help. Business success goes to the analysts, the people who close the gaps, or loops, in their data streams. By implementing closed loop reporting, they receive more detailed information about the entire business, from marketing and sales to customer service and call center solutions. They then turn…
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TCN Announces Exclusive Reseller Partnership with Japan-Based ICXnet Corporation, Expanding its Footprint in the Asia-Pacific Region

Published under Japan,News,Partners,Press on

Tokyo and St. George, Utah – January 11, 2017 – TCN, Inc., the leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced an exclusive reseller partnership with Japan-based ICXnet Corporation. With operations in Japan, Hong Kong and Switzerland, ICXnet Corporation provides advanced IT and telecommunications products to large international corporations worldwide….
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