Archive for November, 2016


The Top 13 Call Center Technology Trends for 2017

What does 2017 hold for the contact center? A number of key trends are dominating the conversation and have started to infiltrate the market well before this year. Customers report that analysts and the media have discovered new tech and trends, promising that 2017 will be an exciting year. Do you agree? Have we missed any critical developments? Tweet your…
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Resolve to Implement Business Intelligence in your Call Center Technologies in 2017

2017 is right around the corner, and with a new year comes new resolutions. From people spending more time with family to maintaining a gym membership for longer than three months, we all want to start the new year off right, but, when it comes to resolutions in the call center, that’s a whole different ball game. As 2017 approaches,…
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6 Tips to Maximize Your Call Center Solution and Increase Collections

Debt collection might not win any prizes as a glamorous task, but it is a necessary one. It keeps your business running smoothly and, if thought about objectively, helps people retain or improve their credit scores. Paying off debt is good for everyone, but it can sometimes proves a rough and tough endeavor. Customers have been harassed or abused in…
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Five Reasons Why Switching to the Call Center Cloud Saves You Money

The cloud offers big promises: lower upfront costs, less maintenance, and, in the case of call center technology, fewer calling limitations. If you need to add seats for new call center agents, you can do so, easily and quickly, with a cloud-based platform such as TCN’s. The benefits don’t stop there. With modern call center technology, you see other cost-savings….
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How Better Data Insights Improve Call Center Operations

You know the saying: insanity is doing the same thing over and over again and expecting a different result. Some attribute it to Einstein, but in any event, as with most wise sayings, it applies to almost anything. For our purposes today, we are talking about business intelligence (BI) in the call center. Think that’s a stretch? Think of it…
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How to Solve Call Center Bottlenecks and Improve First Call Resolution

Historically, customers avoid calling customer service because of lengthy wait times or a fear of being shuffled from agent to agent. They worry, too, that they will need to reenter information for the n-hundredth time, only to reach a call center representative who asks, “Can I get your name? Date of birth? Account number?” Other times, they long for options…
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10 Reasons to Integrate Your Call Center Platform Data

When it comes to your call center platform, data integration, when done right, can power more efficient operations and greater business profitability and growth. By investing in the process, you streamline connections between applications and data sources; reduce administrative and management resources; enable easy data delivery; and ensure data accuracy. The benefits prove profound; read on to learn about 10…
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