Archive for October, 2016


The Top 5 Industries Capitalizing on Call Center Software

Call centers and related technologies once came with hefty price tags. As a result, only the largest of enterprises and retailers could implement and benefit from them. Today’s solutions, many of them cloud-based and offered as Software-as-a-Service (SaaS), feature more affordable pricing tiers. The effects have been profound. More small- and medium-sized businesses invest in the platforms because of the…
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How to Scale Your Contact Center Operations with Cloud-Based Technology

Increased sales and company expansion, either into new verticals or geographic market through a merger, are wonderful realities. However, they also sometimes produce inefficiencies and friction points in the call center that prevent businesses from realizing their full potential. Rather than growth and profitability rising steadily, the two fluctuate, putting businesses on a roller coaster of ups, downs and corkscrew…
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How to Boost Call Center Agent Productivity with Business Intelligence

Business intelligence (BI) allows companies to form timely and knowledgeable decisions, making it a critical component to success in any environment, including the call center. With it, you can peer into individual agents’ performance, identify peak call times and match agents with calls for which they’re best suited. The end results are greater efficiency and productivity for the individual and…
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Combat These Common Customer Service Challenges by Empowering Your Call Center Team

Providing excellent customer service is a top goal for many – if not most – companies. While there are some intangibles that come into play, for example, some employees excel at making connections with customers and smoothing over difficult situations, there are also many ways to arm your team to ensure that everyone feels empowered to provide the absolute best…
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How Cloud-Based Technology is Revolutionizing the Customer Experience

Welcome to the age of the customer. Consumers are more empowered than ever before. They hold knowledge in their hands – and on their wrists. They can contact your company and customer service representatives in ways once only envisioned in novels like 1984 or Minority Report. Customers today expect to do everything when and how they like, from paying bills…
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Frost & Sullivan Recognizes TCN for Excellence in Web Customer Experience through 2016 Customer Service Excellence Recognition Program

Published under Awards,Customer Service,News,Press on

St. George, Utah – October 3, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has been selected as a winner of Frost & Sullivan’s 2016 Customer Service Excellence (CSE) Recognition Program. The program honors outstanding achievement in distinct areas of customer service, and TCN…
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