Archive for September, 2016


How a Single Customer Record Improves Contact Center Engagements

Many customers dread calling customer service because of prior bad experiences. Either they endured several tinny renditions of Beethoven’s Fifth, were passed from one customer service representative to another, or had to repeatedly input personal information. They left the call frustrated and, in some cases, with an unresolved issue. But that scenario doesn’t have to be yours. With cloud-based call…
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TCN Receives 2016 CUSTOMER Contact Center Technology Award

Published under Awards,News,Press,VocalRx on

St. George, Utah – September 20, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN’s cloud-based automated patient engagement platform, VocalRx, as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. Built on TCN’s flagship…
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Is Manually Approved Calling the Key to TCPA Compliance?

With the electoral season in full swing, people hesitate to answer a call from an unknown number. Will they be asked for an opinion? Prompted to take a survey? Solicited for a donation? This is just one of many scenarios that consumers take to the Federal Communications Commission (FCC) and the umbrella of the Telephone Consumer Protection Act (TCPA) to…
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Political Seasons Provide Perfect Growth Opportunities for Cloud-Based Contact Center Technologies

When election cycles heat up, so does communication. Political parties, candidates and grassroots organizations alike want to get their messages out and heard. They aim to strike a chord with constituents to spur them to head to the polling stations and take an active role in local and national elections. A critical component in political outreach is fairly old-fashioned in…
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TCN Recognized as a 2016 Communications Solutions Product of the Year Award Winner

Published under Awards,Platform 3,Press on

St. George, Utah – September 7, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2016 Communications Solutions Product of the Year Award. Highlighting exceptional products and services that facilitate voice, data…
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A Customer-Service Match: Outbound Notifications and Cloud-Based Call Center Technology

The customer experience is the centerpiece of any call center. It makes for happy customers, and happy customers stay with you business and share their stories with friends and family. They become advocates for your brand, all because of a little thing known as customer service. But that little thing isn’t always easy for call center agents to achieve. When…
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Why Employee Engagement Is the Key to Staffing Your Contact Center

Published under Agent Efficiency,Call Center Solutions on

Employee engagement has been a hot topic the past few years and shows no signs of falling out of favor. But what is employee engagement? It’s a term that means a lot of things to a lot of people. David Mizne of 15Five might put it best when he defines employee engagement in this way: Employee engagement is proactively and…
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