Archive for July, 2016


How Call Center Software is Helping Utility Companies Perform Under Critical Conditions

Published under Call Center Solutions,Call Centers on

Customers today expect to have instant access to information, particularly in times of crisis. They also expect to receive that information, as well as updates, directly, as soon as a problem such as an interruption in utility service occurs. Most importantly, customers don’t want to have to gather that information on their own by accessing social media or reaching out to the utility company directly, particularly during severe weather events or power outages. Continue Reading »

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TCN Call Center Webinar: A Positive Outlook on Current and Future Landscape of TCPA

Published under TCPA,Webinar on

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Attorney Eric Allen of Allen, Mitchell & Allen, PLLC to discuss the current and future landscape surrounding the Telephone Consumer Protection Act (TCPA). The informative webinar will…
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