Archive for June, 2016


Business Intelligence, Dashboards and the Modern Call Center

Spreadsheets in the modern call center are more or less out; real-time reporting business intelligence (BI) via cloud-based call center technologies is in. It’s the only way to keep up with the faster pace of today’s world. Consumers and clients want answers and to make purchases, now. They won’t stay on hold or linger to hear the fifth repetition of…
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5 Reasons Your Cloud-Based Call Center Technology Should Integrate with Other Platforms

Published under Call Center Solutions,Call Centers on

The cloud has leveled the playing for small- and medium-sized businesses (SMBs) hoping to compete against Fortune 100 and 500 companies, as well as large enterprises seeking to expand globally. Through cloud-based architectures, software, and services, organizations of all sizes can compete within their respective industry verticals. However, the burgeoning cloud BPO market may have a grim lining: all the…
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How Call Center Software is Helping Utility Companies Perform Under Critical Conditions

Published under Call Center Solutions,Call Centers,Utilities on

Customers today expect to have instant access to information, particularly in times of crisis. They also expect to receive that information, as well as updates, directly, as soon as a problem such as an interruption in utility service occurs. Most importantly, customers don’t want to have to gather that information on their own by accessing social media or reaching out to the utility company directly, particularly during severe weather events or power outages. Continue Reading »

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TCN Announces Strategic Partnership with Insight Mercantile, Rapidly Growing Its Operations in Australia and New Zealand Markets

Published under Australia,News,Press on

Melbourne and St. George, Utah — June 7, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced a strategic partnership with Insight Mercantile, an accounts receivable and debt collection recovery service provider for the banking and finance industry in Australia. Under this partnership, Insight Mercantile has integrated…
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