Archive for April, 2016


New Call Center Technology for the Healthcare Industry Can Improve Communication and Increase Revenue Across the Community

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients rank greater communication with their healthcare provider (50 percent) as being just as important as a life event (50 percent) in motivating them to become more engaged with their healthcare. Continue Reading »

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TCN Launches “VocalRx,” an Automated Patient Engagement Platform to Enhance Revenue Cycle Efficiency for Healthcare Providers

Published under Healthcare,News,Press,VocalRx on

St. George, Utah — April 27, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the launch of “VocalRx,” a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers. Built on TCN’s…
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The Multichannel Call Center and Its Impact on Customer Service and Agent Efficiency

When looking back on how technology has revolutionized communication, we often point out the physical changes. Who could fathom using some of the earliest forms of long distance communication methods such as smoke signals and carrier pigeons in today’s modern society? Continue Reading »

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How to Gain Greater Insight into Call Center Agent Efficiency

Published under Call Center Solutions,Call Centers on

No one really argues the benefits of big data anymore, particularly as it relates to workplace analytics. With advanced insights in hand, you can effectively manage call center agents and ensure they’re aligned with your organizational mission and strategy, all of which deliver improved business value and a competitive advantage in the marketplace. Continue Reading »

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Top Seven Benefits of a Blended Call Center Environment

Published under Call Center Solutions,Call Centers,Terrel Bird on

The International Customer Management Institute (ICMI) reported in 2011 that blended, or two-way, communication “between the call center and the customer can enable a positive impact on the customer experience and operational efficiencies.” The organization also found that most survey participants view blended call center environments integral to adding revenue, increasing customer satisfaction and improving inbound and outbound metrics such as service level and abandonment rates. Continue Reading »

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TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

Published under News,Press,Switch to the Cloud on

St. George, UT, April 11, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced a new trade-up program for prospective call center customers looking to make the transition to an advanced cloud-based contact center platform. The new incentive program makes it easy for new customers to…
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What Inefficiencies Can BI Uncover in Your Call Center?

Inefficiency costs a call center time, as well as money. When agency operations and workflows aren’t running smoothly, the business might as well be a sieve. Time and money pour out every day, week, quarter and year.

Identifying the root cause behind the inefficiency used to be difficult, but that’s no longer the case. Business intelligence (BI) has forever changed the way organizations operate. They aren’t shooting into the dark hoping they’ll hit something; the lights are on, and they’ve seen the target. Through BI, they can fine-tune their aim until they hit the bull’s eye more often than not. Continue Reading »

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New Technology Innovations Emerging in the Call Center Marketplace

Technology seems to move at the speed of light these days, regardless of industry. Call center technology, for instance, has undergone so many changes in the past few years that it looks nothing like it did a decade ago. The technology itself is different – from the hardware to the software, and it’s only going to improve with time.

We know this statement as fact because we’ve seen it first-hand with our own cloud-based call center technology evolution, resulting in its current form as a call center and business intelligence solution. But we aren’t done innovating – and we certainly don’t plan to any time soon. Continue Reading »

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