Archive for March, 2016


Budget-friendly Solutions for Growing Contact Centers

Published under Call Center Solutions,Call Centers,Mckay Bird on

It’s vital that call centers be able to scale quickly and accommodate rapid growth in today’s business world. Whether the organization has had an influx of new customers and subsequently hires additional agent support, or two businesses have have merged, resulting in a sudden uptick of employees, there is often a scenario when it’s required to augment existing contact center solutions. Continue Reading »

Comments Off on Budget-friendly Solutions for Growing Contact Centers

7 Ways BI Improves Agent Efficiency & Productivity in the Call Center

Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key for growing organizations. If customers receive the help they need quickly and courteously, they’re more likely to stick with a company and spread the word about the experience with friends and family. Continue Reading »

Comments Off on 7 Ways BI Improves Agent Efficiency & Productivity in the Call Center

How Technology Impacts Agent Efficiency in the Call Center

Published under Call Center Solutions,Call Centers,Cloud Technology on

Businesses adopt call center technology—any technology, really—to accomplish two goals: lower costs and grow profits. Sometimes referred to as the double-sided coin of efficiency and productivity, managers and executives are constantly seeking new ways to drive more value from it. In particular, they wonder how their “coin” of a solution can drive individual call center agent efficiency. Continue Reading »

Comments Off on How Technology Impacts Agent Efficiency in the Call Center

Top 7 Benefits of Incorporating BI into Your Call Center Solution

Business intelligence (BI) is becoming a critical function of call center operations today. Without insight into the vast amount of data that organizations generate, call centers can often fly blind. They have no visibility into how the center is performing – or what impact that can have on business outcomes. Without that knowledge, managers and executives have no way of knowing which financial or operational strategies will have the most impact. They essentially have to base decisions on gut instinct and interactions with agents. Continue Reading »

Comments Off on Top 7 Benefits of Incorporating BI into Your Call Center Solution

TCN’s Year in Review: A Roundup of Product Innovation and Success

With spring and Daylight Saving Time right around the corner, it’s out with the old and in with the new, right? Well, before we rush to turn the page, we thought we’d take a moment to review a few recent successes, including several award wins! The past year has been pretty exciting here at TCN, full of new product launches and of course our merger with Global Connect in December, which all help further TCN’s reputation within the marketplace as an innovative call center technology leader. Continue Reading »

Comments Off on TCN’s Year in Review: A Roundup of Product Innovation and Success

TCN Announces Integration Partnership with Alpha IT Services, Accounts Receivable Management Platform Provider

Published under News,Partners,Press on

St. George, UT, March 2, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the integration of its cloud-based contact center suite, Platform 3.0, with Alpha IT Services’ newest accounts receivable management platform, MARS. Under this agreement, TCN will serve as the initial dialing platform for…
Continue Reading »

Comments Off on TCN Announces Integration Partnership with Alpha IT Services, Accounts Receivable Management Platform Provider

White Papers

Discover the unlimited benefits of the cloud-based solution. Here's everything you need to know to be sure you are getting the absolute best call center product possible.