Archive for February, 2016


Top VoIP Network Security Tips for 2016

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system. Continue Reading »

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TCN VP of Business Development Kerry Sherman Recognized as 2016 CRN Channel Chief

Published under Awards,News,Partners,Press on

St. George, UT, February 22, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that Kerry Sherman, vice president of business development, has been named to the prestigious list of the 2016 CRN Channel Chiefs. The influential executives on this annual list represent the most powerful…
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How Call Centers are Creating Opportunities for Disabled Workers

Published under Bryce Payne,Call Center Solutions,Call Centers,News on

Staffing is a constant issue for call centers around the country. How do you find qualified, motivated call center agents who will provide great service and contribute to growing your business?

One of the more common refrains heard from hiring managers and call center owners is that there aren’t enough employees to maintain necessary staffing levels or that employees tend to be too transient. Some companies, however, are beginning to widen their hiring pool by creating more opportunities for disabled workers to join the ranks. Continue Reading »

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VoIP for SMBs: Making the Transition

Published under Call Center Solutions,Call Centers,Mckay Bird,News on

It’s a question many small and midsize business (SMB) owners face, but one that isn’t always as easy to answer as it seems: How do we move from our traditional landline phones to a Voice over Internet Protocol (VoIP) system?

There are a number of issues and variables that should be taken into account before making this move. However, SMBs that undertake the transition armed with more information and understanding of the process — as well as their own needs — will be able to make the move more smoothly and start reaping the benefits of moving to the cloud. Continue Reading »

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SSON and TCN Webinar: Best Practices in Business Intelligence and Analytics for Call Centers

Published under Business Intelligence,News,Webinar on

St. George, Utah – February 12, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Shared Services & Outsourcing Network (SSON) on Thursday, February 18 at 12:00 PM ET to discuss best practices in Business Intelligence (BI) and analytics for call centers….
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How Cloud-Based VoIP is Improving Connectivity

Published under Call Center Solutions,Call Centers,Cloud Technology on

In a world where remote workers are becoming increasingly more common, cloud-based VoIP systems are similarly becoming a necessity for today’s successful call center. According to industry analyst, Mark Haranas, “Solution providers in the unified communication and VoIP space need to start shifting from on-premise to cloud-based solutions or risk being left in the dust.” Continue Reading »

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Big Data and Other Call Center Trends for 2016

2016 promises an increased focus on call center technology trends like mobile broadband, M2M (machine-to-machine), cloud-based call center systems and OTT (over-the-top) services. But no matter which trends lead the telecommunications industry this year, there’s one trend that is most definitely here to stay: big data management. Continue Reading »

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TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

Published under Awards,BPO,News,Press on

St. George, UT, February 3, 2016 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized for its outstanding success within…
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Is 2016 the Year of Cloud Telecom?

Published under Adam Dummar,Call Center Solutions on

Cloud technology—which started as a relatively minor, fringe technological trend—has quickly become a predominant driver of innovation. And this year, the technology seems poised to dominate the telecom industry.

While a number of cloud VoIP providers have already dipped a toe in the market, the rest of the industry appears to quickly be taking note, and industry experts are predicting heavy growth in 2016 and beyond. Continue Reading »

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