Archive for December, 2015


Will Nomadic VoIP Revolutionize Your Call Center or Go to Work Elsewhere?

After 20 years of quietly and steadily acclimating into the modern workplace, Voice over Internet Protocol (VoIP) technology has done what any incredibly talented service center employee would do in its situation: stand up. Continue Reading »

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What You Should Know About IP Telephony Security

With new stories about recent cyber attacks and security breaches becoming increasingly commonplace, the issue of security for IP telephony is one that can no longer be ignored. Even companies with large, sophisticated systems like Target have found themselves the subject of data attacks by hackers aiming to collect customer information like social security numbers, account information and more. Continue Reading »

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Four Key Areas Where Predictive Dialers Help Boost Call Center ROI

Every organization wants to ensure that it’s running as efficiently as possible, and call centers are no exception. Cloud-based call center software can help businesses overcome challenges that the industry has struggled with since its inception. Continue Reading »

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TCN Celebrates Our Merger with Global Connect

Published under Terrel Bird,VOIP on

TCN has some exciting news to share with our customers and the call center industry as a whole – we’ve merged with Global Connect, a fellow provider of contact center technology. This merger will enable us to deliver an even higher level of service to our entire customer base as we join the forces of two of the leading contact center providers. Continue Reading »

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TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

Published under Buzz,News,Press,Switch to the Cloud on

St. George, Utah and Mays Landing, N.J. – December 14, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN…
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5 Things That Can Drag Your Call Center Productivity Levels Down

With the multitude of software tools available, businesses are more interested than ever in optimizing their productivity to boost their bottom line. Call centers are no different, with many potential pitfalls ranging from lack of proper oversight to inconsistent training processes. Below are five areas where call center productivity could suffer the most. 1. Unfair or Uneven Employee Monitoring No…
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Getting Your Call Center Up and Running in the Cloud

There are plenty of benefits that come with a move to the cloud, including the potential for big cost savings. Businesses big and small are moving their operations to the cloud, with nearly 40 percent of small businesses already working in the cloud.

If you think it’s time for your call center to be cloud-based but are worried about the impact of a large system change, read on for a road map that will help you get your organization up and running in the cloud smoothly. Continue Reading »

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Workforce Management and Optimization for Call Center Managers

Published under Call Center Solutions,Call Centers,Cloud Technology on

Data analysis can help boost your call center’s productivity by measuring performance metrics and enabling you to track call center employees’ performance. TCN’s easy-to-use reporting tools can help you to optimize your workforce while providing targeted support. Continue Reading »

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