Archive for November, 2015


How to Easily Automate Event Notifications with Call Center Software

Published under Call Center Solutions,Call Centers,Cloud Technology on

Picture this: Your business is booming, and you have some great news you want to share with your customer base. This can include anything from a giant sale next week to a new product launch or a cool contest to reward your current customers.

All of these things are great opportunities to connect with current and potential customers, but they can fall flat without proper distribution of the relevant information. So what is the best way to distribute the details in real-time so your customers can act accordingly? Continue Reading »

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Conducting Customer Surveys at Your Call Center

One of the most effective ways companies gauge customer satisfaction — especially in a call center environment — is by conducting surveys. Call centers that conduct well-formulated surveys are able to gather invaluable information that can help guide strategy well into the future. Continue Reading »

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TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

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St. George, Utah – November 19, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of its ongoing partnership with Junior Blind of America, a non-profit organization dedicated to helping children, youth and adults reach their greatest potential. Through the partnership, established in July 2014, Junior…
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The Rise of VoIP with Remote Agencies

Telecommuting and remote offices are on the rise and will likely continue to grow in popularity as technology that makes it easier and easier to remain in touch with coworkers improves. Currently more than three million U.S. workers work remotely at least part of the time. Workers enjoy the flexibility and convenience of working away from the office, while employers…
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Put Outbound Service Calls on Cruise Control

With TCN powering your outbound call center, automated calling can be easier than ever before. Uploading, recording, and sending can be accomplished in just three simple steps. TCN’s automated dialing and interactive messaging system can complete calls regarding payment processing, account upgrades, classified renewals, emergency notifications, and more. Here are a few examples of the different types of organizations using…
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TCN Awarded 2015 Unified Communications Excellence Award

Published under Awards,News,Press on

St. George, UT, November 11, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named its flagship product, Platform 3.0, as a recipient of the 2015 Unified Communications Excellence Award presented by Internet Telephony magazine. TCN Platform 3.0…
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Common Call Center Compliance Traps (And How to Avoid Them!)

Compliance with industry regulations and guidelines is vital for call centers. Because call centers can be all over the world, they can be difficult to manage and ensure that every call center is working in a consistent, compliant fashion. With so many calls being made and received and so many transactions or conversations being held through call centers, there are…
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Will VoIP Spell the End of the Telephone As We Know It?

Children today have little idea what a payphone is. They’ve likely never inserted a quarter to make a three-minute call. And chances are even slimmer that they’ve ever seen, much less used, a rotary dial. Or an answering machine. To them, the telephone functionality of the past has simply been consolidated into a single mobile device.
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