Archive for September, 2015


Take Advantage of the Rising Popularity of Hosted IP Telephony

According to a recent report by research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) are rapidly being adopted by organizations looking to utilize cloud infrastructure for operations. The technology is now expanding beyond the small and midsize businesses (SMBs) that traditionally were its primary users. This is because off-site – or cloud – hosting…
Continue Reading »

Comments Off on Take Advantage of the Rising Popularity of Hosted IP Telephony

VoIP and SIP Trunking: The Future of Business Communication?

Increasing numbers of businesses — big and small — are adopting Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for their telecommunications needs. Let’s look at how and why the combination of VoIP and SIP trunking are growing in popularity. A Perfect Match VoIP and SIP trunking work together to create an inexpensive, flexible communications system for…
Continue Reading »

Comments Off on VoIP and SIP Trunking: The Future of Business Communication?

Keeping Up with the Ever-changing Legal Aspects of TCPA Compliance

The call center industry has undergone quite a few changes in the past decade or so — from autodialing technology to cloud-based calling solutions – making operations dramatically easier and more economical for organizations in the marketplace. From a legal standpoint, however, things have gotten considerably more complicated, with the introduction of the Telephone Consumer Protection Act (TCPA) in 1991….
Continue Reading »

Comments Off on Keeping Up with the Ever-changing Legal Aspects of TCPA Compliance

VoIP for Small Businesses: What You Should Know

When it comes to technology decisions, it’s easy for small businesses to get caught up in looking only at the bottom line. But organizations should assess more than just cost. In the case of Voice over Internet Protocol (VoIP), there are a number of factors that come into play before a company makes the leap to a cloud-based hosted solution….
Continue Reading »

Comments Off on VoIP for Small Businesses: What You Should Know

Understanding Enterprise VoIP

Voice over Internet Protocol (VoIP) marks its 20th birthday in 2015. Thanks to faster Internet speeds and affordable hardware options, VoIP has really hit its stride in the past few years. VoIP has become the most affordable and flexible telecommunications option for businesses of all sizes. Here are a few of the ways adopting VoIP could be a boon to…
Continue Reading »

Comments Off on Understanding Enterprise VoIP

Keeping Cloud-based VoIP Secure

One of the major criticisms leveled at Voice Over Internet Protocol (VoIP) systems is their perceived lack of security. Many think that software-based calling solutions lack the physical safety that hard lines seem to offer, making their security second rate. Since their introduction to the market, lots of serious research has been done to discover any possible vulnerabilities that VoIP…
Continue Reading »

Comments Off on Keeping Cloud-based VoIP Secure

VoIP Services Projected to Double in Popularity

According to Transparency Market Research (TMR), the global Voice over Internet Protocol (VoIP) services market was valued at more than $70 billion in 2013 and will reach more than $136 billion by 2020. In just seven years, the market will almost double in value — an indicator of the surging popularity of VoIP technology in both the business and private…
Continue Reading »

Comments Off on VoIP Services Projected to Double in Popularity

Best Practices for Moving to Cloud-Based VoIP

New technology isn’t always worth the investment. Remember eight-track tapes and Google Glass? Just because there’s a new way to do something doesn’t mean your business will benefit from it. When it comes to phone service, knowing whether or not to take the leap into new technology can feel especially uncertain. That being said, most businesses within the U. S….
Continue Reading »

Comments Off on Best Practices for Moving to Cloud-Based VoIP

AI and the Future of Call Centers

Artificial intelligence, or AI, isn’t just science fiction anymore. To the everyday Luddite, a ruthless, muscled super-robot from the future is the beginning and end of all AI. To the savvy businessperson, it’s a path and a process to re-imagine the future. To Elon Musk, it can be either. For years now, everything from medical technology to banking has upped…
Continue Reading »

Comments Off on AI and the Future of Call Centers