Archive for August, 2015


TCN Honored With 2015 Communications Solutions Product of the Year Award

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St. George, Utah — August 28, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions…
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Integrating TCN’s Cloud-based Call Center Solution: API & Security Upgrades

One of TCN’s greatest strengths is the software’s adaptability to meet the needs of a diverse client base. The tools and capabilities that make a hosted contact center so powerful can be seamlessly integrated with your existing systems, including customer relationship management (CRM) software, to build a complete virtual environment. When all the parts of your system are communicating, your…
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Cloud-based Call Center Software: Top 10 Reasons to Make the Switch TODAY

As most in the call center industry can attest, there is a lot of talk lately about the benefits of transitioning to a cloud-based, hosted phone solution. The advantages that the technology offers in terms of scalability, flexibility and backend power make it extremely attractive to operations of all sizes, and making the switch doesn’t require any expensive new equipment,…
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Customer Focus: Web Broadcast

TCN’s feature-rich Web Broadcast system enables you to create powerful, totally customized broadcasts integrating both recordings and live agents to fit your organization’s needs perfectly. Combined with other outbound strategies, including preview, manual and predictive dialing, you’ll have all your bases covered for a well-rounded campaign. Whether it’s a standard template that helps you reach customers quickly and efficiently or…
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Customer Focus: List Management

Your lists are the lifeblood of your outbound center, one of your most valuable resources. Old hardware-based automatic dialing systems required skilled, time-consuming work to upload, organize or make any changes to your lists – often requiring significant downtime. One of the great parts of working with a software-based solution like TCN is the considerable flexibility of working with your…
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Customer Focus: How To Change an Agent from Inbound to Outbound/Blended Agent

The old contact center paradigm that inflexibly divided agents between inbound and outbound responsibilities has limited the efficiency of operations for long enough. With modern call center software, it’s no longer necessary to assign agents to one area or another, and blending can increase your client contact rate by as much as 50%. As an additional bonus, continually cross-training agents…
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What Does Your Call Center Software Say About Your Organization?

An organization’s call center software is as much an element of its brand as its logo. When a person’s call experience is good, the result is a positive brand association. When a person’s call experience is bad, the converse is true. Like it or not, your call center software has the power to determine your organization’s reputation, regardless of the…
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TCN Call Center Webinar: Best Practices in Business Intelligence, Analytics and Reporting

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Centers + Analytics: A Business Intelligence Platform from TCN” on Thursday, August 20 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret the latest…
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3 Takeaways from the New TCPA Compliance Ruling

This summer, the Federal Communications Commission (FCC) ruled on 21 requests for clarification on parts of the Telephone Consumer Protection Act (TCPA). The new rulings mean changes for call centers to remain in compliant, and TCN has made sure to address those issues. “The takeaway message of recent TCPA litigation and enforcement is clear: Businesses and their counsel need to…
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The IVR Solution: Customer Service Best Practices

Published under Call Center Solutions,Customer Service,IVM,IVR,VOIP on

For many people, calling customer service ranks right up there with going to the dentist or visiting the DMV on a list of their least favorite things. It’s viewed as tedious, potentially painful and time-intensive; but it turns out, it’s actually a lot worse than most people realize. The average American spends more than 30 hours a year waiting to…
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