Archive for March, 2015


TCN Receives 2015 Unified Communications Product of the Year Award

Published under Awards,News,Press on

St. George, Utah – March 31, 2015 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named TCN Platform 3.0 as a 2015 Unified Communications Product of the Year Award…
Continue Reading »

Comments Off on TCN Receives 2015 Unified Communications Product of the Year Award

Think Your Call Center is TCPA Compliant?

Published under Call Centers on

No matter how beautifully you design your call center space, no matter how many monetary incentives you implement, and no matter how many of your agents exceed their established goals each shift, if your call center is not TCPA compliant, in time you won’t have a call center to manage. 1. What is the average fine per phone call for…
Continue Reading »

Comments Off on Think Your Call Center is TCPA Compliant?

TCN Announces Strategic Partnership with ClickDebt, UK-based Financial Case Management Software Provider

Published under News,Partners,Press,Webinar on

London and St. George, Utah – March 25, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with ClickDebt, a cloud-based financial case management software provider in the UK. Under the partnership, TCN’s cloud-based contact center suite, Platform 3.0, will be integrated into ClickDebt’s…
Continue Reading »

Comments Off on TCN Announces Strategic Partnership with ClickDebt, UK-based Financial Case Management Software Provider

The Worst Call Center Technology Advice

Published under Call Centers on

It’s impossible to create and sustain a call center environment that leaves employees engaged, customers satisfied, and profits soaring without the use of state-of-the-art call center technology. Unfortunately, not everyone agrees. For various reasons, technically challenged corporate decision-makers and traditionally minded call center managers are reluctant to embrace today’s advanced technological solutions and resources. What’s worse, they force their opinions…
Continue Reading »

Comments Off on The Worst Call Center Technology Advice

6 Practices that Negatively Affect Call Center Productivity

Published under Call Center Solutions on

Call center productivity naturally contributes to long-term employee loyalty, sustained customer satisfaction, and ongoing company success. Sometimes, however, practices can unknowingly be in place that produce the opposite results: a high turnover rate, customer complaints, and low profitability. Here’s a look at six practices that can hamper the overall efficiency of a call center: 1. The practice of inconsistent call…
Continue Reading »

Comments Off on 6 Practices that Negatively Affect Call Center Productivity

A Brief History of Call Center Agents

Published under Call Center Solutions on

Individuals have been selling, explaining, and promoting products, services, and ideas over the phone since telephones were invented. However, the modern call center agent works an entirely different job than the first call center agents. Here’s a brief look at the evolution of the responsibilities of call center agents: Call Centers Originate in 1960s Although the first instance of using…
Continue Reading »

Comments Off on A Brief History of Call Center Agents

How Call Lengths Can Impact Customer Satisfaction

Published under Call Center Solutions on

There’s an art and science to knowing just how long to stay on the phone — especially in a busy call center. If the call lasts too long, you risk losing valuable time that could have been spent doing something more productive. Plus, the party on the other end of the phone could think you must not be busy to…
Continue Reading »

Comments Off on How Call Lengths Can Impact Customer Satisfaction

Resolving Common Call Center Bottlenecks

Published under Call Center Solutions on

While it’s no surprise that new call centers experience bottlenecks, established call centers should have efficiency and productivity down to an exact science. However, creating standardized processes does not always go hand in hand with creating an optimized, efficient call center. Here are some common call center bottlenecks, along with some ideas to resolve them: Wasting time with unnecessary waiting….
Continue Reading »

Comments Off on Resolving Common Call Center Bottlenecks

Great Things Come in Threes – Like Awards!

Published under Awards on

We’re usually not ones to pat ourselves on the back, but today we’re feeling extremely proud of our leadership. Utah Business magazine recently named TCN’s CEO and co-founder, Terrel Bird, a CEO of the Year. Terrel was recognized along with seven other Utah-based CEOs, for his innovation, strategy and overarching leadership, which have made quite an impact both here at…
Continue Reading »

Comments Off on Great Things Come in Threes – Like Awards!

TCN CEO Terrel Bird Named Utah Business CEO of the Year

Published under Awards,News,Press,Utah on

St. George, Utah – February 23, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced that CEO and Co-founder Terrel Bird has been named a CEO of the Year by Utah Business magazine. Utah Business’ annual award recognizes a selection of CEOs whose innovation, strategy, and…
Continue Reading »

Comments Off on TCN CEO Terrel Bird Named Utah Business CEO of the Year