Archive for January, 2015


Taking a Closer Look at Common Call Center Industry Terms

Published under Call Centers on

Whether you’re the call center manager for a customer service department or a third-party collector, it’s crucial that your team thoroughly understands and correctly uses industry terminology to both represent your department well and provide exceptional customer service. Let’s refresh our memories on some commonly used call center industry terms: Abandoned Call Communication that ends prior to any conversation with…
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Replacing Enterprise Hardware Dialers with a Cloud-based Solution [case study]

A major third party collection company tracked the process and results while making the switch from an enterprise hardware dialer to a cloud-based call center solution. From implementation and ramp up to initial performance, the results of the collectors (phone agents) were tabulated. The company started with their current solution – a hardware-based Cisco platform – and then made the…
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TCN COO Dave Bethers Honored as Utah Business SAMY Award Winner

Published under Awards,News,Press,Utah on

St. George, Utah – January 21, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that Dave Bethers, chief operations officer, has been named Sales and Marketer of the Year by Utah Business Magazine. The fourth annual SAMY Awards 2015 recognizes the state’s top sales and…
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The Coolest Office Spaces on Earth

Published under Call Centers,Now Trending on

While the words ‘cool’ and ‘office space’ haven’t always seemed to go together, a bunch of businesses are beginning to prove it can be otherwise. Companies everywhere are beginning to change the way office spaces are designed in an effort to get people working together collaboratively to develop innovative ideas while remedying the tedium and sedentary discomfort often associated with…
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Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
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TCN Forms Strategic Partnership with Master Agency CarrierSales

Published under News,Partners,Press on

St. George, Utah – January 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with CarrierSales, a telecom master agency with hundreds of sales partners around the country. Under the agreement, CarrierSales will promote TCN’s cloud-based contact center suite, Platform 3.0, to its…
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Call Center Software for the Visually Impaired

In the United States alone, more than 20 million adults live with vision loss. This vision impairment can make it difficult for many to find and maintain full-time jobs. However, novel applications of existing technology are making it possible for the visually impaired to uncover new employment opportunities in industries that were previously unavailable to them. One such industry was…
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3 Signs Your Call Center is Ready to Switch to the Cloud

With 70% of call center executives reporting that they’re looking into making a switch to a cloud-based solution in 2015, it comes as no surprise that many people are wondering if their own call center is ready to trade in an on-prem, hardware-based setup for a hosted solution. Here are three signs that it might be time for your company…
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Using Cloud Technology to Improve Business Process Outsourcing

While strategizing ways to increase your company’s efficiency and profitability, you may have found that outsourcing certain business processes – such as call center operations – would be an integral part of meeting this goal. You can expand your efficiency and profitability by implementing cloud-based call center software. The technology enables you – from a centralized location – to seamlessly…
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