Archive for December, 2014


TCN Receives 2015 CUSTOMER Magazine Product of the Year Award

Published under Awards,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet…
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How Does a Hosted Call Center Solution Stack up to Premised?

Read on to learn the five most compelling reasons why 70% of call center execs report that they’re making plans to switch to the cloud in 2015. And if you’re interested in crunching the numbers, we’ve put together a 5-year cost analysis for call center and collection agency execs who are considering making the switch from premise-based setups to a…
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TCN Honored Among Fellow Utah-based Companies

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We’re pleased to announce that we’ve been recognized as one of 35 companies honored in Utah Business Magazine’s Best Companies to Work For! After a review of our workplace elements such as benefits and pay, equal opportunity scale, corporate culture, internal communication, and employee pride, we’re proud to say we’ve risen to the head of the class. We might be…
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Wait Times and Callbacks – Customer Preferences Revealed

Call waiting and call backs are two call center strategies used during peak times when the number of callers exceeds the number of agents. But, how effectual are these tactics? How many customers do you retain or lose through the use of these strategies? What are the customers’ preferences? Results from a recent survey* provide indication as to what customers’…
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Four Call Center Trends for 2015

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily in customer experience management to…
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Biggest Call Center Trends from 2014

As social media continues to be a vital marketing channel, 2014 has been exceptionally influential because call center companies are taking into account the significance of customer satisfaction more than ever. Surveys show that 59% of consumers are always ready to shift to a competitor to experience better customer service. In that same vein, 89% of customers have quit doing…
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TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

Published under Call Centers,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired…
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Incorporating a TCPA Compliant Autodialer System

Published under Call Center Solutions,Call Centers,Compliance,TCPA on

The customer service and collection industries share a common element in that they need to make outgoing phone calls. If you manage a call center, it can be difficult keeping up with the long list of customers your agents need to contact. It doesn’t matter if it’s simply to gather feedback on a product or collect a past due bill,…
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