Archive for October, 2014


How Top Companies Lower Operational Costs with a Cloud Based Call Center

New businesses and established companies alike have invested in the power of the cloud, and the call center industry is realizing the benefits that come from implementing a cloud-based system. The normal call center is stocked full of various sundry equipment, much of which becomes outdated almost as quickly as it’s installed. The loss of capital related to purchasing hardware…
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Call Center Industry Trends for 2015

Published under Call Centers,News,Now Trending,TCPA on

The world of call and contact centers is benefiting from rapid advances in technology, and the call centers that stay on the cutting edge are taking the lead and turning profit. Getting ahead of the curve will mean retrofitting your on-premise setup with the latest cloud-based software that is proving a win-win for companies and the customers they serve. Now…
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How Call Center Managers Can Improve Agent Service Levels

Published under Call Center Solutions,Call Centers,Customer Service on

Optimizing employee performance and customer satisfaction should always be held as a top priority for any call center manager. But few have the necessary tools or understand the best methods for achieving that optimal state. It’s not enough to act as babysitter to your team or as the secretary handling paperwork and other tasks—it’s important to lead, to take the…
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4 Cost Advantages of Switching to Cloud Based Call Center Software

In our age of advanced technology, there actually exists the power to upgrade the capabilities of your call center and save money in the process. If you manage or own a call center, then you are familiar with the fast paced environment and the multiple hats that must be worn in order to run a lucrative operation. On one hand,…
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Call Center Best Practices for Maintaining High Customer Satisfaction Levels

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When you’re establishing a call center culture that embraces providing a superior customer experience, it’s important to have a strategy in place that keeps established call center best practices front of mind. Maintaining high team morale is also an important factor in ensuring that call agents are able to deliver consistently high levels of customer service. Below is a list…
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The Top 5 Reasons Call Center Software is a Necessity for Your Business

Published under Call Center Solutions,Cloud Technology,Collections on

Have you ever considered the power of leveraging call center software to run your operation? Continual advances in technology have led to call center software that can automate your tasks and give you capabilities you only imagined before. Not only can you substantially increase productivity across the board, you also have the ability to stay within the law with the…
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The History of Call Center Predictive Dialing for the Debt Settlement Industry

Published under Call Centers,Cloud Technology,Compliance on

In the Beginning… Towards the end of the 1980s, InfoLogix Incorporated’s Douglas A. Samuelson claims he utilized queuing and simulating techniques to become the very first to use call center predictive dialing. The debt settlement industry would never be the same. In a nutshell, call center predictive dialing figured out precisely when the best time to call prospective debt collection…
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Cloud Based Call Center for the 21st Century: Consumption-Based Pricing

Published under Call Center Solutions,Call Centers,Cloud Technology on

In the quest to control costs and maximize margins, businesses turn to solutions with lower overhead and scalable services to right-size their costs. Unfortunately, premise-based call centers are hindered by the infrastructure they’re built on, and with software requiring constant updates, it’s clear that the call center industry needs to evolve. So the decision must be made whether to ditch…
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