Archive for August, 2014


Optimize Agent KPIs with Cloud Based Call Center Technology

Published under Call Centers,Cloud Technology,Switch to the Cloud on

It can seem counterintuitive to declare that a cloud based call center turns out higher key performance indicators (KPIs) than premise-based call centers, particularly if you think about agents working remotely. However, cloud based call centers are offering proven results over their premise-based counterparts. Here are a few KPI categories that can be improved with cloud based call center technology:…
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How Does Your Cloud Provider Stack Up Against TCN?

No clouds are created equally. At TCN, we take pride in our hosted contact center software. Servicing clients in every industry across the globe we have features, on going training, and 24-hour customer service. Take the next step and see how your solution stacks up against TCN with a no obligation demo.

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Eliminate Call Center IT Overhead with a Virtual Call Center

Published under Call Centers,Cloud Technology on

As of the summer of 2014, 78% of all call centers are on-premise. These call centers house all of their own hardware, including the servers needed for daily operations. Because premise-based call centers have been the industry standard for decades, it is often assumed that this is simply the way things are done. However, hosted call centers are proving a…
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Inbound Call Center Management in the Philippines

Published under Call Center Solutions,Customer Service on

The Philippines: The Needle in the Haystack Negative stories and customer complaints related to the use of outsourced customer support call centers are nothing new. Businesses have been quick to direct the customer support end of their companies business overseas in the hopes of cutting costs. Amidst these negative stories though is a surprising one – the story of the…
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TCN Releases Updated Version of Cloud-Based Call Center Technology Platform

Published under News,Press,TCN Features on

St. George, Utah – August 12, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to detailed reporting capabilities. Key features of the…
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5 Tips for Keeping Call Center Agents Motivated with Call Monitoring Software

Published under Call Center Solutions,Compliance on

Success in a call center begins with recruiting and training a team that can handle the daily trials of a difficult and often thankless job. The goal for any call center manager is to find the rock star callers who can work quickly and close with confidence, but even the most energetic and high-performing agents can get tired and lose…
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