Archive for July, 2014


Is Your Fred Flintstone Telemarketing Software Weighing Down Call Center Efficiency?

Published under Call Center Solutions,Cloud Technology on

Speed and efficiency are the name of the game for outbound call centers. Agents need to be nimble, energetic and swift, and their managers need to be equally quick-thinking and fast-acting in order to keep the call center operating at optimum efficiency. But even with rock star agents and a home run manager, if the call center technology is antiquated…
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GM Implements Scalable Call Center Solutions to Match Increased Demand

After issuing a massive recall affecting over two million vehicles earlier in 2014, GM President Mary Barra has issued another recall notice that calls for a whopping 3.1 million additional vehicles to be examined. The last round of recalls caused a massive influx of calls to GM’s customer engagement centers and by some estimates, the volume of inbound calls into…
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TCN to Present Cloud-based Call Center Technology at 2014 ACA International Credit and Collections Conference

Published under ACA,Call Center Solutions,News,Press on

St. George, Utah, July 21, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will showcase TCN’s Platform 3.0, the industry-leading, cloud-based contact center suite, at the 2014 ACA International Credit and Collections Conference in Chicago, Ill. on July 23-25. TCN’s Platform 3.0 is a…
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