St. George, UT—TCN Inc. announced today the release of its Manual Dialing component to its Agent Gateway automated dialing campaigns.
Although technology often liberates and empowers, it can concomitantly restrict. Take, for example, call agents logged in to an automated inbound-outbound call campaign. A promising interaction with a customer ends abruptly when that customer loses cell phone reception. The technological wonder that enabled the call agent to contact the customer in the first place now inhibits a follow-up: logged in to a campaign, the call agent cannot manually dial the customer’s cell phone number. Continue Reading »