Software for collections

Jan 17, 2019

How Software for Collections Can Increase Promises to Pay

Posted In: Collections, Compliance, TCPA Author: TCN

ACA International revealed that there was “$12.07 trillion in outstanding consumer debt” and that “$672 billion of that debt is at some stage of delinquency” for the third quarter of 2016. To put that number in terms of customers, 77 million people have delinquent debt. That’s 77 million people that collection agencies need to contact […]

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TCPA Compliance

Dec 26, 2018

5 Winning Methods that Keep Expanding Call Centers TCPA Compliant

Posted In: Collections, Compliance, TCPA Author: TCN

Many call centers can’t afford not to be TCPA compliant. Literally. For eight years, the Department of Justice, the FTC and the Attorneys General of California, Illinois, North Carolina, and Ohio sued Dish Network for violating the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) registry. They eventually won, forcing the satellite TV […]

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Dec 02, 2018

Keep Agents Happy Using Call Center KPIs to Fight Agent Burnout

Posted In: Agent Efficiency, Collections Author: TCN

Agent burnout is a nasty problem – and no stranger to call centers around the world. It leads to high attrition rates, inconsistent employee experience and poor business results. But it doesn’t have to. By measuring call center KPIs, companies can reduce agent burnout and dramatically improve agent loyalty, company standing and performance. Here are […]

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Nov 16, 2018

3 Experts & 10 Questions from TCN’s TCPA Litigation Defense Webinar

Posted In: Collections, Compliance, TCPA Author: TCN

Any collections agency can potentially be hit with TCPA litigation. But there are ways to defend yourself. Recently, TCN partnered with Accounts Recovery to host a webinar called Defending Against TCPA Lawsuits. It featured a trio of legal experts who provided many tips for fighting TCPA litigation: David Linares, chief compliance officer, DCI. He’s well-versed […]

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TCPA Compliance

Nov 09, 2018

Training for Call Center Compliance; 7 Regulations Managers Need to Know

Posted In: Collections, Compliance, TCPA Author: TCN

1. Call Centers Cannot Record the CVV2 Number on Credit Cards According to the Payment Card Industry Data Security Standard (PCI-DSS), all call centers are prohibited from recording CVV2 numbers along with other sensitive data such as full magnetic stripe data and pin numbers. This rule applies to written information along with recorded calls or […]

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Oct 23, 2018

How Leading Businesses Solve TCPA Compliance Concerns with Manual Dialers

Posted In: Blog, Collections, Compliance, TCPA Author: TCN

TCPA compliance remains a hot topic in 2018 for several reasons. Law360 which covers a number of legal issues, identifies one of them: It reports that “TCPA lawsuits remained one of the most-filed types of class actions” in 2017. The U.S. Chamber Institute for Legal Reform’s study echoes Law360, albeit more strongly. The organization calls […]

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Mar 12, 2018

TCN Webinar Recap: How to Respond to TCPA Compliance in 2018

Posted In: Collections, Compliance, TCPA Author: TCN

TCPA compliance isn’t a novel concern. What may be novel, though, are its impacts in 2018. The ACA’s appeal to the government, submitted in 2015, should be settled sometime this year. In addition, new leadership heads the Federal Communications Commission (FCC), and it could bring changes to how businesses and call centers operate in the […]

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Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In: Collections, Compliance, TCPA Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, […]

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Dec 13, 2017

Spotting TCPA Compliance Issues: 3 Cases and 3 Causes

Posted In: Collections, Compliance, TCPA Author: Mckay Bird

As TCPA class action lawsuits and settlements mount, contact center leaders feeling increasing pressure to protect their business from legal jeopardy. Below are three TCPA compliance cases that all failed the legal test for compliance. Each case includes a summary, the nature of the TCPA violation, and the cost. You’ve Won a Free Cruise Summary: […]

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Jun 16, 2017

TCN at the National Alliance of Buy Here, Pay Here Dealers Conference

Posted In: Automotive, Collections, NABD Author: Mckay Bird

The National Alliance of Buy Here, Pay Here Dealers (NABD) serves automotive dealerships that employ a buy here, pay here (BHPH) methodology. The approach allows dealerships to extend a line of credit to purchasers who have poor credit history or who otherwise lack funds to buy a vehicle. DriveTime may be one of the better-known […]

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