Jan 12, 2018

Take Advantage of Leading Cloud-Based Call Center Technology with TCN’s 7 Free Demos

Posted In: Blog, Call Center Solutions, Call Centers, Cloud Technology, cloud-based, Competitive Analytics, Customer Service, News Author: Mckay Bird

The best cloud-based contact center technology exceeds your expectations. TCN aims to be that best provider with its free demos. These demos demonstrate the full platform, giving you a glimpse of what your communications and debt collections could look like long-term. To give you an idea of what to expect, here are seven platform features […]

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Oct 31, 2017

Three Reasons On-Premise Call Center Provider Avaya Declared Bankruptcy in 2017

Posted In: Blog, Cloud Technology, News, Now Trending, Scalability Author: TCN

The utility of legacy, on-premise contact center solutions seems to have peaked, and Avaya’s bankruptcy could be the unlikely death toll of that once-great industry. At least, corporate treasurer John Sullivan hints at that in his statement to Network World regarding Avaya’s bankruptcy. Sullivan said, “Over time, with the explosion of applications and software-as-a-service, together […]

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Sep 05, 2017

Understanding Service Level Agreements and the Cloud Based Contact Center

Posted In: Blog, Call Center Solutions, Cloud Technology, News Author: Mckay Bird

What is a Service Level Agreement? A service level agreement (SLA) is a contract between a service provider and its customers. As such, it specifies services to be rendered and performance standards to be met. Some of those standards and services pertain directly to the cloud based call center when they concern items like response […]

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Jul 28, 2017

How Cloud Contact Center Solutions Could Empower the Canadian Contact Center Industry

Posted In: Blog, Call Center Solutions, Cloud Technology, Customer Service, Inbound, Now Trending, Switch to the Cloud Author: Darrin Bird

The outlook for Canada’s general and contact center industries present an interesting picture. The country claims higher corporate profits in spite of a still-slumped economy. Meanwhile, Canadian GDP is expected to grow this year (exports have already risen) even as analysts warn the housing market poses a sizable risk. Also of note, Canada possesses a […]

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Apr 14, 2017

Why Scalability is Important for Your Call Center

Posted In: Call Center Solutions, Call Centers, Cloud Technology, cloud-based, News, Scalability Author: Kerry Sherman

Scalability tends to surface in conversations about the cloud and cloud-based technologies like TCN’s VoIP call center platform. Unfortunately, the word often serves as a signifier of “smartness” rather than a concrete term. To help you understand what scalability really means and why it matters, we explore some definitions, a bit of history, and a […]

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call center customer service

Mar 24, 2017

How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

Posted In: Automotive, Cloud Technology, cloud-based, Customer Service Author: Hyrum Wray

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair […]

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Feb 27, 2017

Avaya’s Bankruptcy: Lessons in Future Proofing and Stable Scalability

Posted In: Call Center Solutions, Cloud Technology, Compliance Author: Mckay Bird

If you own a call center agency or oversee a customer service department, you may have used Avaya or followed news about the company. Avaya, a longstanding titan in the call center space with an especial focus on on-premise telephony technology, has filed for Chapter 11 protection. The company’s treasurer, John Sullivan, says the move […]

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cloud based voip

Feb 13, 2017

How the Cloud is Changing the Call Center Industry

Posted In: Call Center Solutions, Cloud Technology, Collections Author: Mckay Bird

If you recall seeing “Cloudy with a Chance of Meatballs,” the iconic film heavily featured clouds and meatballs. However, it was more generally concerned with a resonant topic: change. A rainfall of meatballs meant adjustment for the characters and the environment. Back in reality, the cloud might not pour down spaghetti and meatballs, but it […]

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Jan 24, 2017

Finding an Optimal Cloud-Based Contact Center Solution

Posted In: Call Center Solutions, Cloud Technology, Inbound, Mckay Bird, Outbound, Predictive Dialing Author: Mckay Bird

Technology purchases are always weighty decisions. Buying a cloud-based contact center solution is no exception. While cloud-based services, including the well-known SaaS and IaaS, can save time, money, and effort, you probably want some guarantees. You, after all, need a platform that enhances productivity, increases efficiency, and cuts down on operational expenses. To make the […]

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Jan 23, 2017

2 Ways to Dramatically Increase Profits with a Cloud-Based Call Center Platform

Posted In: Call Center Solutions, Cloud Technology Author: Darrin Bird

A vendor can say they’ll increase profits until they’re literally blue (or red) in the face, but you won’t believe them until they show quantifiable results. TCN errs on the side of the latter. We know you want evidence when making a purchasing decision. So, we provide it. It helps you make a choice, and […]

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