Jan 12, 2018

Take Advantage of Leading Cloud-Based Call Center Technology with TCN’s 7 Free Demos

Posted In: Blog, Call Center Solutions, Call Centers, Cloud Technology, cloud-based, Competitive Analytics, Customer Service, News Author: Mckay Bird

The best cloud-based contact center technology exceeds your expectations. TCN aims to be that best provider with its free demos. These demos demonstrate the full platform, giving you a glimpse of what your communications and debt collections could look like long-term. To give you an idea of what to expect, here are seven platform features […]

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Jan 11, 2018

Comparing the Drawbacks and Advantages of On-Premise and Cloud-Based Contact Centers

Posted In: Blog, Call Center Solutions, Call Centers, cloud-based, Customer Service, News Author: Mckay Bird

Selecting contact center software for your business frequently turns into a complex purchasing decision. It first requires an understanding of the technology and its purpose. However, the decision also demands another input: your company stakeholders. Convincing them is no easy feat. You’ll need to provide detailed information about the technology and its impact on different […]

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Oct 24, 2017

How the Cloud-Based Contact Center and Business Intelligence Improve Monthly Call Center Metrics

Posted In: Blog, Business Intelligence, Call Center Solutions, Call Centers, cloud-based, News, TCN Features, TCPA Author: TCN

Keeping in touch with customers usually reigns as a top concern for any organization, be it a B2C, B2B company or nonprofit. Regular communication keeps brands “top of mind” and often delivers greater customer satisfaction and loyalty. But that’s where the challenge comes in. Customers want “right-now” communications that cater to their interests and personalities. […]

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Oct 02, 2017

How TCN’s Cloud Contact Center Solutions Help Australian Contact Centers Turn into Customer Experience Hubs

Posted In: Blog, Business Intelligence, Call Center Solutions, cloud-based, Mckay Bird, News, TCPA Author: Mckay Bird

A convergence of forces (such as the Do Not Call Register, multiplying communication channels, offshoring, and technology adoptions) have many Australian contact centers wondering if their days are numbered. Justin Tippett of Contact Centre Central, an Australian-based resource for people working in contact centers, interviewed several executives in the contact center and business process outsourcing […]

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Sep 19, 2017

Decrease Roll Rates with Collections Contact Center Software

Posted In: Blog, Business Intelligence, cloud-based, News Author: Mckay Bird

In the collections industry, roll rates are harbingers of doom or victory. Collections agencies heed the rates because the numbers indicate business stability or instability. That is, the less the roll rates are, the more stable — and profitable — the agencies will be. Because of that, organizations rely on the information to reduce the […]

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Jun 19, 2017

5 Benefits of Call Recording for Today’s Call Centers

Posted In: Call Centers, call recording, cloud-based, Compliance Author: Adam Dummar

Call recording offers numerous benefits, many of them consumer-facing. Consumers who desire better interactions should know that call recording is a driver behind reducing hold times, increasing first call resolutions, and using data to resolve problems, faster. The benefits are a win-win situation for both consumers and businesses. Call recording directly impacts expense reports, call […]

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Apr 14, 2017

Why Scalability is Important for Your Call Center

Posted In: Call Center Solutions, Call Centers, Cloud Technology, cloud-based, News, Scalability Author: Kerry Sherman

Scalability tends to surface in conversations about the cloud and cloud-based technologies like TCN’s VoIP call center platform. Unfortunately, the word often serves as a signifier of “smartness” rather than a concrete term. To help you understand what scalability really means and why it matters, we explore some definitions, a bit of history, and a […]

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Apr 06, 2017

Lawn Care Made Simple

Posted In: cloud-based, SaaS Author: TCN

Automating Your Customer Connections with TCN No matter your business or message, you want to get the word out about what you do. Hundreds of lawn care companies are saving time and money by automating their calls. Let TCN help your business automate communication with your customers. With TCN powering your outbound call center, automated […]

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increase agent productivity

Apr 03, 2017

Five Takeaways from ACA International Spring Forum and Expo

Posted In: ACA, Agent Efficiency, Call Centers, cloud-based, Compliance, TCPA Author: Mckay Bird

Our Executive Account Manager Mike Gray recently attended the ACA International Spring Forum and Expo in Las Vegas. He came back with all sorts of ideas gleaned from the forum’s keynotes and breakout sessions. He also returned with some takeaways. A few were surprises. Others were expected. Regardless, all affect call center operations specifically and […]

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call center customer service

Mar 24, 2017

How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

Posted In: Automotive, Cloud Technology, cloud-based, Customer Service Author: Hyrum Wray

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair […]

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