This is TCN’s Platform 3.0
Platform 3.0’s multichannel communications are designed with productivity and efficiency in mind. From inbound, outbound, and blended call flows to predictive dialing and customizable voice messaging, Platform 3.0 gives you the power to connect with your customers like never before.
- Inbound Solutions – In less than a second callers are connected to interactive options to help automate self-service solutions, saving your business time and money. If they need to speak to your agents, skills based call routing, custom logic and reliable, redundancy-backed systems ensure clients reach the right agent quickly, all while empowering your agents to strive toward easily monitored metrics through the platform’s intuitive agent interface. Meanwhile, managers can effortlessly monitor all agents, campaigns, and key performance indicators through comprehensive dashboards.
- Outbound Solutions – TCN’s sophisticated outbound technology can connect any agent with anyone, anywhere, at any time with automated time-of-day dialing, predictive and manual dialing, call recording, rotating messages and voice broadcasting, all with the security of baked-in compliance tools.
- Blended Solutions – TCN eliminates the need to designate specific inbound or outbound agents for a particular campaign – TCN’s blended solution has been proven to increase client contact rates by at least 20-50%.
- Mobile SMS – TCN’s AgentSMS will power your contact center’s mobile channel, your agents can quickly respond to customers needs, confirm appointments, and even alert individuals of emergencies.
- Enterprise – TCN’s cloud-based call center solution is scalable to any number of agents or industries and offers full integration with any application a company is using.
- All features, like metrics, monitoring, reporting and dashboards are deployed across all solutions.
TCN is continuously developing new technology to meet the evolving needs of their customers. With TCN’s “always-on” cloud-based delivery model, customers receive real-time call campaign cost monitoring, immediate access to the latest updates to the TCN platform, as well as 24/7 professional support to assist customers throughout the user experience.
TCN is a leading provider of cloud call center solutions for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of all call center users with a scalable, affordable delivery model, ensuring immediate access to robust and innovative call center technology at all times.
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