Increase Your Manual Dialing Performance Up to 10x
Unlike Preview campaigns which require agents to wait through No Answer calls and busy signals, Manually Approved Calling allows agent to be presented live answers only. While still requiring human interaction to initiate the call, your active agents spend less time waiting and more time speaking with your customers. Naturally, are in-built functionality allows your call center to maintain TCPA compliance while not jeopardizing efficiency.
How It Works
With TCN’s Manually Approved Calling (MAC), a subset of agents can review and approve calls for other agents. During approval, agents are presented with 3rd party contact information in the same format that it will appear on the agent screen during the actual call, giving them the information they need to decide if the call should be approved. The agent then simply presses the “Approve” button to add it to the call queue or “Reject” to cancel the call.
Add a Human Element to Manual Dialing
- Unified interface seamlessly switches between approving calls and taking calls.
- Manually approve phone numbers without the need for separate campaigns or initiatives (e.g. cell phones only).
- Agents see all account information available and not just phone number, providing a much better opportunity to quickly review each account in real-time.
- No calls are placed without an assigned agent first approving the specific call to be made.
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