TCN’s call recording software is built into the core product – Platform 3 – for your training and compliance needs. TCN records all inbound, outbound, manual, predictive and manually approved calls without the need to export to a third-party, while delivering secure and flexible retrieval options, allowing contact centers to have access to each recording. As with all TCN products, we have in-built functionality to help your agents maintain TCPA compliance.
Our easy to use, highly flexible call recording is configurable to your contact centers needs – record what you need, when you need it, and access it where you need. All without buying a third-party system.
Your contact center won’t out grow call recording storage capacity, instead the solution will scale as your business needs grow or change.
Features and Benefits:
- 100% call recording (predictive, manual, outbound, inbound and manually approved calls)
- Centralized and available data at all times
- Searchable recordings and recording transfers
- Remote accessibility with any popular media player
- Scalable and secure for all types of businesses
- Promotes quality monitoring, process compliance, dispute resolution and agent coaching and training
Centralize your data in one place so that it can be found instantly. It ensures that your data will always be available to you. When offices opt to store information in various places, it opens them to the possibility of losing information as a result of disorganized file storage practices. TCN’s long-term storage will give you the peace of mind that comes with knowing you are in control of all your data at all times.
Request a Demo Click or call today for a free demo and let us help you transform your Contact Center.