Call Center Software for Outsourcers

TCN’s call center solutions provide you with a hosted, multi-channel offering that ensures your customers get great results at the lowest price, all designed to give your company increased efficiency and to optimize your business.

At TCN, we know that if you’re offering includes business process outsourcing, you need to be available to your customers 24/7, anywhere and on any device. Our technologies have got you covered.

How It Works

From your centralized location TCN allows you to seamlessly interface with a decentralized workforce world-wide, using sophisticated routing capabilities. This is accomplished using our ACD system which distributes incoming calls to multi-site locations and specific agents, based on customer need, type, and agent skill set. And supervisors have real-time visibility into agents’ status and full control over quality and performance.

And as your business expands there’s no need to reinvent the wheel. TCN provides limitless scalability and flexibility, and efficiently manages fluctuating volumes for inbound, outbound, sales, and service calls.

TCN’s BPO Services Provide Limitless Solutions

  • Integrates with your existing CRM.
  • Replace your IVR, PBX and phone solutions.
  • Multi-site locations and multi-tenant accounts for separation.
  • Nimble, quick, scale up and down to meet demand.
  • Track costs and revenue for each client. Pay only for what you use.
  • View historical data in charts/graphs/grids, Check out our reporting Gallery
  • Create/schedule reports for efficient workflow.
  • Analyze real-time metrics with dashboards, Check out our Dashboards
  • Export raw call data for further refinement.
  • Segment groups, customers, and portfolios for client specific reporting and compliance.
  • Automated reporting.
  • Faster turn-up than premise-based solutions.
  • Lower total cost of ownership of any cloud or hardware dialer.

Clouds are not created equally. At TCN, we take pride in our hosted contact center software. Like you, servicing clients in every industry across the globe, we offer features, on-going training, and 24-hour customer service.

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