Dec 14, 2015

TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

Posted In: Buzz, News, Press, Switch to the Cloud Author: TCN

St. George, Utah and Mays Landing, N.J. – December 14, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under […]

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Apr 15, 2015

TCN Takes Home Two 2015 “Product of the Year” Awards!

Posted In: Buzz Author: TCN

The development team at TCN is dedicated to producing the best possible solution for call centers across various industries. So to see them win not one, but TWO Product of the Year awards is incredibly affirming for us. TMC recently named TCN Platform 3.0 a 2015 Unified Communications Product of the Year Award winner! The […]

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Apr 14, 2015

What Call Center Managers Should Know About Web-based Predictive Dialers

Posted In: Buzz, Call Center Solutions Author: TCN

Predictive dialers can help call centers increase both call efficiency and the precision. A predictive dialer utilizes an algorithm to anticipate how long, on average, an agent takes to complete a call. When it predicts that an agent is free, the machine dials numbers on the agent’s behalf. Most predictive dialers increase the efficiency of […]

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Apr 08, 2015

TCN’s Kerry Sherman Named to 2015 CRN Channel Chiefs List

Posted In: Buzz, Call Center Solutions Author: TCN

We know that we’ve been lucky to attract a host of great people to TCN, so we’re always glad when the industry recognizes that as well. We’re incredibly proud of our Vice President of Business Development, Kerry Sherman, for making the 2015 CRN Channel Chiefs list, which appears in the February 2015 issue of CRN! […]

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Jan 15, 2015

Top TCPA Call Center News Stories of 2014

Posted In: Buzz, Call Center Solutions, Call Centers, Cloud Technology, Collections, Compliance, eBook, News, TCN Features, TCPA Author: TCN

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The […]

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call center trends

Dec 11, 2014

Four Call Center Trends for 2015

Posted In: Buzz, Call Centers, Cloud Technology, News, Now Trending, Switch to the Cloud Author: TCN

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily […]

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call center trends

Dec 08, 2014

Biggest Call Center Trends from 2014

Posted In: Buzz, Call Centers, Cloud Technology, Now Trending, Switch to the Cloud Author: TCN

As social media continues to be a vital marketing channel, 2014 has been exceptionally influential because call center companies are taking into account the significance of customer satisfaction more than ever. Surveys show that 59% of consumers are always ready to shift to a competitor to experience better customer service. In that same vein, 89% […]

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Jan 22, 2014

Make the Switch to the Cloud | Part 3

Posted In: Buzz, Cloud Technology, News Author: TCN

Getting Your Business Running on the Cloud in One Day: Three Easy Steps Part 3 Like the previous two blog posts have discussed, setting up a cloud dialer system in your business is not as time-consuming a process as you might imagine! In fact, the process could take place in one day, if you needed […]

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Jan 15, 2014

Make the Switch to the Cloud | Part 2

Posted In: Buzz, Cloud Technology, News Author: TCN

Getting Your Business Running on the Cloud in One Day: Three Easy Steps Part 2 In our last post we talked about how switching to a cloud dialer system won’t slow down your business, if you do it the right way! After you have prepared your business for the switch, you are ready for step […]

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Jan 09, 2014

TCN and Zions Bank: Speaking on Business Update

Posted In: Buzz, News, Now Trending, Press Author: TCN

Click here to listen to the article. This is Chris Redgrave for Zions Bank Speaking on Business. TCN, based in St. George, Utah, is doing so well they had 50 percent growth last year alone. Their software program for call center technology has put them on the national and international map. Companies from around the […]

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