Nov 21, 2017

Comparing Contact Center Solutions: Fees, Features and Further Reading

Posted In: Blog, business performance, Inbound, News, Outbound, Scalability Author: Adam Dummar

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, […]

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Sep 27, 2017

10 Tips to Reach More Clients with Your Cloud Based Call Center

Posted In: Blog, BPO, Business Intelligence, business performance, Customer Service Author: Mckay Bird

Some businesses and organizations make huge gains when they employ cloud contact center solutions, easily reaching more clients and subsequently benefiting from increased collections, profits, and loyalty. Other entities struggle. The difference can be explained in one word: implementation. How you use any technology, including a cloud based call center, determines the final outcome. If you […]

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blended call center

Mar 13, 2017

How to Use Call Center Metrics to Improve Agent Performance

Posted In: business performance, Call Centers, Customer Service, Outbound Author: Mckay Bird

You don’t know what you don’t measure. That is, you might have a general idea about call center performance. You could feel that agents are working well. However, you don’t know either of those two things with any sort of clarity. It’s all guesswork and gut instinct. Unfortunately, the qualitative method provides few, if any, […]

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