Feb 19, 2016

How Call Centers are Creating Opportunities for Disabled Workers

Posted In: Bryce Payne, Call Center Solutions, Call Centers, News Author: Bryce Payne

Staffing is a constant issue for call centers around the country. How do you find qualified, motivated call center agents who will provide great service and contribute to growing your business? One of the more common refrains heard from hiring managers and call center owners is that there aren’t enough employees to maintain necessary staffing […]

Read »

Oct 20, 2015

How Switching to VoIP Can Save Your Organization Money

Posted In: Bryce Payne, Call Center Solutions, Call Centers, SaaS, Switch to the Cloud, VOIP Author: Bryce Payne

More and more businesses are switching to Voice Over Internet Protocol (VoIP) for their telecommunications needs. Why? The most commonly cited incentive for switching to the cloud (drum roll) is still price, with 60 percent of respondents switching on the basis of cost savings. The next most important incentive for switching is business agility (55 […]

Read »

Oct 15, 2015

A Unique Solution to Assist Visually Impaired Call Center Agents

Posted In: ACA, Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, News, VOIP Author: Bryce Payne

The call center industry is full of innovative solutions for a variety of challenges – from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. And some solutions help guarantee that all your call center employees can do their best work and by providing them […]

Read »

hosted IP telephony

Sep 29, 2015

Take Advantage of the Rising Popularity of Hosted IP Telephony

Posted In: Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, SaaS, Switch to the Cloud, VOIP Author: Bryce Payne

According to a recent report by research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) are rapidly being adopted by organizations looking to utilize cloud infrastructure for operations. The technology is now expanding beyond the small and midsize businesses (SMBs) that traditionally were its primary users. This is because off-site […]

Read »

Sep 22, 2015

VoIP for Small Businesses: What You Should Know

Posted In: Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Switch to the Cloud, VOIP Author: Bryce Payne

When it comes to technology decisions, it’s easy for small businesses to get caught up in looking only at the bottom line. But organizations should assess more than just cost. In the case of Voice over Internet Protocol (VoIP), there are a number of factors that come into play before a company makes the leap […]

Read »

Aug 25, 2015

Cloud-based Call Center Software: Top 10 Reasons to Make the Switch TODAY

Posted In: Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, News Author: Bryce Payne

As most in the call center industry can attest, there is a lot of talk lately about the benefits of transitioning to a cloud-based, hosted phone solution. The advantages that the technology offers in terms of scalability, flexibility and backend power make it extremely attractive to operations of all sizes, and making the switch doesn’t […]

Read »