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The Difference Between Preview and Predictive Dialers
By combining preview and predictive dialers and automatically dialing leads, contact centers secure a massive boost to overall agent productivity.Read time: 2 min
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Global Cloud-based Call Centre Platform, TCN, Launches New EU Head Office as Part of Global Expansion
TCN, a global provider of cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies launches new EU head office.Read time: 2 min
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Debt Collection Software: Collect and Connect Efficiently
With one seamless debt collection software platform, your collections agency can increase collections, improve connections and remain compliant.Read time: 3 min
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Contact Center Technology to Improve Your ROI
Capitalizing on advanced contact center technology is essential to maximizing a contact center’s ROI and setting it up for success in the future.Read time: 2 min
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TCN Named a Finalist in 2022-2023 Cloud Awards for TCN Operator, Its Advanced Call Center Platform
TCN received recognition for TCN Operator, a next-generation call center platform with a holistic set of easy-to-use, automated agent tools, and advanced apps.Read time: 2 min
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TCN Launches New Workforce Engagement Suite for its Advanced, Cloud-based Contact Center Platform, TCN Operator
The new Workforce Engagement suite aims to optimize call center operations by reducing non-productive agent hours and enhancing customer experience.Read time: 2 min
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What is Cloud-Based VoIP?
Every single time you make a video call, you use Voice over Internet Protocol (VoIP). Learn more about why it can be used for so much more.Read time: 3 min
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Top Trends Taking Over the Call Center Industry in 2023
Call centers across the globe face many of the same challenges, changes and trends for the call center industry. Here are a few trends we think will be most helpful to you in the coming year.Read time: 3 min
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TCN to Host Second Annual C3 Virtual User Group Conference for Contact Center Professionals
C3 features various presentations that aim to educate contact center professionals on the latest industry trends and practical insights to improve operations.Read time: 2 min
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A Brief History of Call Center Agents
Here’s a brief look at the evolution of the responsibilities of call center agents and the software they use.Read time: 4 min
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TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator
TCN announces the addition of agent scorecards to its Voice Analytics features to drive agent performance and efficiency.Read time: 1 min
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TCN Wins 2022 Contact Center Technology Award from CUSTOMER Magazine
TCN announces that their Operator platform has been selected as a winner of the 2022 Contact Center Technology Award by CUSTOMER Magazine.Read time: 1 min
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TCN Named a 2022 Top Workplace by The Salt Lake Tribune for the Second Year in a Row
TCN has been named a 2022 Top Workplace by The Salt Lake Tribune. This is the second year in a row TCN has been recognized on this list.Read time: 2 min