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The Difference Between Preview and Predictive Dialers
By combining preview and predictive dialers and automatically dialing leads, contact centers secure a massive boost to overall agent productivity.Read time: 2 min
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Debt Collection Software: Collect and Connect Efficiently
With one seamless debt collection software platform, your collections agency can increase collections, improve connections and remain compliant.Read time: 3 min
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Contact Center Technology to Improve Your ROI
Capitalizing on advanced contact center technology is essential to maximizing a contact center’s ROI and setting it up for success in the future.Read time: 2 min
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What is Cloud-Based VoIP?
Every single time you make a video call, you use Voice over Internet Protocol (VoIP). Learn more about why it can be used for so much more.Read time: 3 min
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Top Trends Taking Over the Call Center Industry in 2023
Call centers across the globe face many of the same challenges, changes and trends for the call center industry. Here are a few trends we think will be most helpful to you in the coming year.Read time: 3 min
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A Brief History of Call Center Agents
Here’s a brief look at the evolution of the responsibilities of call center agents and the software they use.Read time: 4 min
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3 Ways to Maximize Efficiency with a Blended Call Center
Transitioning to a blended model delivers many benefits and increases client contact rates by as much as 20%-50% over traditional outbound-only campaigns.Read time: 2 min
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Top Seven Benefits of a True Blended Call Center Environment
With a true blended call center, agents will have comprehensive support in inbound and outbound scenarios and be able to make the transition seamlessly.Read time: 4 min
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10 Things to Consider When Selecting a Cloud-Based Contact Center
10 important things to look for and consider when choosing the right cloud-based call center software solution for your contact center.Read time: 7 min
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Better Call Center Software Means Better Healthcare Service
TCN is dedicated to bringing healthcare providers the best call center software so you can provide the best service to your patients in the healthcare industry.Read time: 2 min
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Understanding the Modern Consumer 2022 Survey Results
Check out our Modern Consumer 2022 Survey Results and see what people are saying about how customer service has been impacted since the coronavirus pandemic.Read time: 1 min
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4 Reasons Why You Need a Predictive Dialer
Predictive Dialer determines how many agents are on calls, are available, and who will soon be available and helps place calls accordingly in your call center.Read time: 2 min
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Recap of Regulation F
Some call centers are still struggling with being compliant. Here is a recap to Regulation F and some ways to keep your call center compliant.Read time: 3 min