Oct 16, 2018

TCN Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

Posted In: Awards, News, Press Author: TCN

St. George, Utah, – October 16, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, named TCN’s Platform 3.0 as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We are honored to […]

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Sep 21, 2018

7 Ways ACD Call Center Tech Benefits Call Center Agents

Posted In: Blog Author: TCN

How can call centers better serve their customers? Connecting customers with skill and intelligence with call center technology – specifically, ACD call center technology. We’ll cover what is, how it works, and how it benefits call center agents in today’s post. Let’s dive in. What is ACD? Automatic Call Distribution is a call routing system […]

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Sep 14, 2018

Using Automation and Contact Center Software to Build Productivity and Agent Satisfaction

Posted In: Blog Author: TCN

Contact center agents are on the frontlines of customer service. The better they do their jobs, the better the companies they work for perform in the market. Plus, better customer service can instantly separate a business from their competition. According to the Harvard Business Review, customers who enjoyed terrific customer service spend 140% more compared […]

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Sep 14, 2018

5 Call Center Technologies That Improve Customer Experience

Posted In: Blog Author: TCN

By 2020 customer experience will overtake price and product as the key brand differentiator for businesses, according to a report from Walker. If call centers aren’t actively trying to leverage call center technology to improve customer experience, they could start losing revenue to competitors. That’s why, in this post, we’ll detail 5 call center technologies […]

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Sep 07, 2018

3 Ways Call Center Software Can Improve Your TCPA Compliance

Posted In: Blog Author: Mckay Bird

Businesses that aren’t TCPA compliant run a high risk of being sued. According to The Association of Credit and Collection Professionals (ACA International): “TCPA litigation has consistently increased year-after-year. Between 2010 and 2016 there was a 1,273% increase in litigants; between 2015 and 2016 alone the total number of litigants increased 32%.” Even though these […]

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Aug 24, 2018

Choosing a Contact Center Solution to Modernize Your Customer Support

Posted In: Blog Author: TCN

Cloud technology has revolutionized every aspect of modern business and contact centers are no exception. While many businesses still rely on outdated, expensive to maintain hardware dialers, their competitors are quickly gaining market share by adopting modern contact center solutions. Why is that? Because, according to a Price Waterhouse Coopers report, “59% [of customers] will […]

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Aug 17, 2018

Turning Customer Issues into Sales with Call Center Software

Posted In: Blog Author: TCN

Service and sales are two of the most important facets of operating a successful business. While each requires a separate set of core skills, leading companies leverage the power of agent training and call center software to merge these two customer-facing components. That makes a lot of sense; when support agents know everything about a […]

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Jul 27, 2018

How Contact Centers Are Streamlining Workforce Management

Posted In: Blog Author: TCN

Workforce management (WFM) covers the activities involved in producing a productive, profitable workforce in the contact center. These activities include scheduling, forecasting, performance reviews, attendance records, timekeeping and day-to-day management. The final item sometimes proves difficult to manage. Call center volume and staffing needs change rapidly, often on a daily basis. But newer technologies like workforce […]

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