Aug 17, 2018

Turning Customer Issues into Sales with Call Center Software

Posted In: Blog Author: TCN

Service and sales are two of the most important facets of operating a successful business. While each requires a separate set of core skills, leading companies leverage the power of agent training and call center software to merge these two customer-facing components. That makes a lot of sense; when support agents know everything about a […]

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Jul 17, 2018

TCN, Inc.’s Co-Founder and Chief Technology Officer, Jesse Bird, To Co-Present At Google Cloud Next ’18

Posted In: Jesse Bird, News, Press Author: TCN

WHAT: Google Cloud Next ’18 is an annual conference attracting hundreds of customers, partners, developers, influencers and the cloud community across the globe. The Next ’18 conference will teach and inspire consumers on all aspects of the Google Cloud Portfolio (GCP), including: infrastructure & operations, application development, machine learning & artificial intelligence, security, mobility & […]

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Jun 26, 2018

TCN Announces ClearTouch, its New Subsidiary in India, Steadily Expanding its Global Operations

Posted In: India, News, Press Author: TCN

St. George, Utah, – June 26, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its expansion into India with the opening of its new subsidiary, ClearTouch. Powered by TCN’s technology, ClearTouch aims to disrupt India’s contact center industry by empowering businesses […]

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cloud call center technology

May 25, 2018

TCN Improves Customer Insights with Its Cloud Call Center Platform

Posted In: Blog, Uncategorized Author: TCN

Recently, TCN introduced several updates for its cloud call center platform with more to be rolled out throughout 2018. Here is a brief recap of their latest call center technology updates, all of which offer opportunities to enhance customer relationships and improve business analytics and insights. 1. Speech Analytics Enhance Cloud Call Center Platform Speech […]

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Apr 25, 2018

TCN Wins 2018 Utah Best of State Award as “Best Computer and Software Provider”

Posted In: News, Press, Utah Author: TCN

St. George, Utah, – April 25, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that it won Utah Best of State Award as the “Best Computer and Software Provider” in the Science and Technology category. This achievement recognizes TCN’s technology innovation […]

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cloud call center technology

Apr 20, 2018

TCN’s Cloud Contact Center Updates: Google Cloud, Salesforce, Ecliptics and Beyond

Posted In: Blog, Partners, Salesforce Author: TCN

TCN is committed to bringing contact centers the tools and functionality its clients demand. Learn how Speech Analytics, the latest Salesforce APIs, Ecliptics and CUBS can turn every call into a warehouse of useable data and customer insights—as well as a source for perfecting call processes. Speech Analytics Tool TCN’s Speech Analytics tool serves up […]

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Mar 19, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: Agent Efficiency, Auto Dialing, Blog Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Feb 22, 2018

Nine Ways the GDPR Could Affect Call Centers Globally

Posted In: Blog, GDPR Author: Mckay Bird

Despite a mix of regional political uncertainties, the EU’s GDPR is on track for a May 2018 implementation. Its pending arrival is already causing anxiety, particularly with call centers that regularly process consumer data. This article takes a closer look at their concern by examining nine ways the GDPR could affect operations this year. 1. […]

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