Nov 06, 2018

TCN Earns The Salt Lake Tribune’s 2018 Utah Top Workplaces Award

Posted In: Awards, News, Press Author: TCN

St. George, Utah, – November 6, 2018 – TCN, Inc.,a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that The Salt Lake Tribune has awarded TCN the 2018 Top Workplaces honor. The award recognizes leading organizations in Utah that value, empower and inspire its employees […]

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Oct 23, 2018

How Leading Businesses Solve TCPA Compliance Concerns with Manual Dialers

Posted In: Blog Author: TCN

TCPA compliance remains a hot topic in 2018 for several reasons. Law360 which covers a number of legal issues, identifies one of them: It reports that “TCPA lawsuits remained one of the most-filed types of class actions” in 2017. The U.S. Chamber Institute for Legal Reform’s study echoes Law360, albeit more strongly. The organization calls […]

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Oct 19, 2018

How to Resolve Agent Needs with a Cloud Contact Center Solution

Posted In: Blog Author: TCN

Call center agents have many needs. From needing to know more about customers to being trained on how to handle customers effectively. While managers play a critical role in catering to these needs, there’s only so much they can do before agents require the help of technology. That’s where cloud contact center solutions come into […]

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Oct 16, 2018

TCN Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

Posted In: Awards, News, Press Author: TCN

St. George, Utah, – October 16, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, named TCN’s Platform 3.0 as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We are honored to […]

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Oct 05, 2018

4 IVR Call Center Strategies for Painless, Efficient Customer Service

Posted In: Blog, IVR Author: TCN

Interactive voice response (IVR) is usually a call center’s first contact point with a customer. Which is good, because according to Steven Van Belleghem, 40% of customers prefer self-service over interacting with human agents. Not only that, but customers using some sort of self-service to solve their problems has increased from 67% in 2012 to […]

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Sep 28, 2018

3 Case Studies Showing the Benefits of Migrating to Call Center Software

Posted In: Blog Author: TCN

Research and Markets reported that “the contact center software market size is expected to grow from USD 17.65 billion in 2018 to USD 35.32 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.9%.” What’s driving this growth? According to the same forecast, “enhanced customer experience through multiple channels, such as voice, video, […]

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Sep 21, 2018

7 Ways ACD Call Center Tech Benefits Call Center Agents

Posted In: Blog Author: TCN

How can call centers better serve their customers? Connecting customers with skill and intelligence with call center technology – specifically, ACD call center technology. We’ll cover what is, how it works, and how it benefits call center agents in today’s post. Let’s dive in. What is ACD? Automatic Call Distribution is a call routing system […]

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Sep 14, 2018

Using Automation and Contact Center Software to Build Productivity and Agent Satisfaction

Posted In: Blog Author: TCN

Contact center agents are on the frontlines of customer service. The better they do their jobs, the better the companies they work for perform in the market. Plus, better customer service can instantly separate a business from their competition. According to the Harvard Business Review, customers who enjoyed terrific customer service spend 140% more compared […]

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