Jun 16, 2017

TCN at the National Alliance of Buy Here, Pay Here Dealers Conference

Posted In: Automotive, Collections, NABD Author: Mckay Bird

The National Alliance of Buy Here, Pay Here Dealers (NABD) serves automotive dealerships that employ a buy here, pay here (BHPH) methodology. The approach allows dealerships to extend a line of credit to purchasers who have poor credit history or who otherwise lack funds to buy a vehicle. DriveTime may be one of the better-known […]

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call center customer service

Mar 24, 2017

How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

Posted In: Automotive, Cloud Technology, cloud-based, Customer Service Author: Hyrum Wray

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair […]

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Jul 22, 2014

GM Implements Scalable Call Center Solutions to Match Increased Demand

Posted In: Automotive, Call Center Solutions, Call Centers, Cloud Technology, Customer Service, News, Switch to the Cloud Author: TCN

After issuing a massive recall affecting over two million vehicles earlier in 2014, GM President Mary Barra has issued another recall notice that calls for a whopping 3.1 million additional vehicles to be examined. The last round of recalls caused a massive influx of calls to GM’s customer engagement centers and by some estimates, the […]

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Jul 19, 2013

Automotive Repair Shop Phone Solutions with TCN

Posted In: Automotive, Customer Service Author: TCN

TCN can provide your company with automotive repair shop solutions. We can provide services such as automated message delivery, call transfers, surveys, and much more. Automated message delivery can be extremely helpful in the automotive business. The service can deliver a pre-recorded message to many customers at one time. The system can be used to […]

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