TCPA Compliance

Jan 08, 2019

The Basics of Call Center Autodialers and TCPA Compliance

Posted In: Auto Dialing, Compliance, TCPA Author: TCN

Autodialers are a common commodity in call centers across the globe. Despite that, misperceptions about them exist, particularly as it relates to TCPA compliance. Autodialers are specifically mentioned in the TCPA, which likely explains the concerns and confusion – especially since fines for violations of the TCPA also have a certain level of notoriety. Autodialers, […]

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Dec 21, 2018

How Predictive Dialers Pay for Themselves

Posted In: Auto Dialing, Predictive Dialing Author: TCN

Manual dialing used to be the standard. Salespeople, managers, and call center reps would break out their list of phone numbers and dial them one digit at a time, wait for someone to answer, and move on to the next phone number. This process would be repeated ad infinitum. That all changed when predictive dialers […]

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Sep 14, 2018

Using Automation and Contact Center Software to Build Productivity and Agent Satisfaction

Posted In: Agent Efficiency, Auto Dialing Author: TCN

Contact center agents are on the frontlines of customer service. The better they do their jobs, the better the companies they work for perform in the market. Plus, better customer service can instantly separate a business from their competition. According to the Harvard Business Review, customers who enjoyed terrific customer service spend 140% more compared […]

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Mar 19, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: Agent Efficiency, Auto Dialing, Blog Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Mar 05, 2018

Automation: How Auto Dialers Help Call Center Scalability

Posted In: Auto Dialing, Call Center Solutions Author: TCN

Some recent studies report the number of businesses employing some form of automation is on the rise. Redwood Software and Sapio Research, for example, polled information technology (IT) leaders. The respondents believe nearly 59 percent of businesses will be automated within the next five years. The University of Oxford reports a smaller percentage — 47 […]

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