Nov 21, 2017

Comparing Contact Center Solutions: Fees, Features and Further Reading

Posted In: Blog, business performance, Inbound, News, Outbound, Scalability Author: Adam Dummar

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, […]

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Nov 20, 2017

TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Posted In: Australia, News, Utilities Author: TCN

WHAT: The 15th Annual Australian Utility Week Expo will bring together more than 2,000 utility professionals from the electricity, gas and water sectors around the world on November 29-30, 2017. The international expo is the largest event of its kind in the Australasia region and will focus on digital transformation and customer centricity. Li Tiatia, […]

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Nov 17, 2017

Prevent Five Costly Mistakes in Contact Center Operations with the Cloud-Based Call Center

Posted In: Blog Author: Mckay Bird

Contact centers know treading on the TCPA and other privacy standards results in penalties and fines. Some organizations recover from these outcomes; others, particularly small operations, face risks ranging from bankruptcy to curtailing business development initiatives. Penalties and fines obviously hurt, but the question remains as to how much they hurt in hard dollars. Read […]

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Nov 13, 2017

ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

Posted In: Blog Author: TCN

The ACA International Fall Forum & Expo advises, “The divisions in Washington and around the country are clear to see, but the key for any business is to stay focused on where policy changes may come.” To that end, the organization hosted several sessions and events meant to help businesses navigate the customer communications quagmire […]

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Nov 02, 2017

How the Cloud Based Contact Center Intersects with LISTEN2017

Posted In: Blog, Business Intelligence, Call Center Solutions, Conferences Author: TCN

As Bryce Payne and Clint Laubaugh prepare to attend LISTEN2017, a premiere event for customer engagement analytics professionals, we sat down to ask what they expect to see and hear at the three-day conference. They talked with us about cloud-based “everything,” including the cloud-based contact center, compliance concerns, and business operations. We know the cloud […]

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