Sep 27, 2017

10 Tips to Reach More Clients with Your Cloud Based Call Center

Posted In: Blog, BPO, Business Intelligence, business performance, Customer Service Author: Mckay Bird

Some businesses and organizations make huge gains when they employ cloud contact center solutions, easily reaching more clients and subsequently benefiting from increased collections, profits, and loyalty. Other entities struggle. The difference can be explained in one word: implementation. How you use any technology, including a cloud based call center, determines the final outcome. If you […]

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Sep 25, 2017

Improving Contact Center Agent Efficiency Using Cloud Based, Blended Call Flows

Posted In: Blog, Call Center Solutions, News, Scalability, Switch to the Cloud, TCN Features Author: Mckay Bird

Businesses might be looking for a cloud based call center that enhances inbound calls to improve customer satisfaction and increase customer loyalty. Then again, they might need a call center platform that helps agents adhere to current standards and regulations, particularly when making outbound calls to sell products or collect payments. Maybe they need a […]

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Sep 20, 2017

TCN and DealerSocket Announce New Partnership, Advancing DealerSocket’s Next-Generation Dealer Management System

Posted In: News, Partners, Press Author: TCN

St. George, Utah and San Clemente, Calif., – September 20, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, and DealerSocket, the automotive retail industry’s leading integrated technology platform developer, announced today a new partnership, strengthening DealerSocket’s next-generation dealer management system. The partnership creates a […]

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Sep 19, 2017

Decrease Roll Rates with Collections Contact Center Software

Posted In: Blog, Business Intelligence, cloud-based, News Author: Mckay Bird

In the collections industry, roll rates are harbingers of doom or victory. Collections agencies heed the rates because the numbers indicate business stability or instability. That is, the less the roll rates are, the more stable — and profitable — the agencies will be. Because of that, organizations rely on the information to reduce the […]

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Sep 05, 2017

Understanding Service Level Agreements and the Cloud Based Contact Center

Posted In: Blog, Call Center Solutions, Cloud Technology, News Author: Mckay Bird

What is a Service Level Agreement? A service level agreement (SLA) is a contract between a service provider and its customers. As such, it specifies services to be rendered and performance standards to be met. Some of those standards and services pertain directly to the cloud based call center when they concern items like response […]

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