Jul 28, 2017

How Cloud Contact Center Solutions Could Empower the Canadian Contact Center Industry

Posted In: Blog, Call Center Solutions, Cloud Technology, Customer Service, Inbound, Now Trending, Switch to the Cloud Author: Darrin Bird

The outlook for Canada’s general and contact center industries present an interesting picture. The country claims higher corporate profits in spite of a still-slumped economy. Meanwhile, Canadian GDP is expected to grow this year (exports have already risen) even as analysts warn the housing market poses a sizable risk. Also of note, Canada possesses a […]

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Jul 18, 2017

TCN Presents the Benefits of the Cloud Based Call Center at ACA International 2017

Posted In: News Author: Mckay Bird

At the 2017 ACA International Convention, TCN’s Bryce Payne, Business Development, and Hyrum Wray, Executive Sales Manager, shared how cloud based call centers work wonders for customer-facing communications and debt collection efforts. The two also offered insight into why the cloud is a must in today’s fast-paced and heavily regulated world, as well as how […]

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Jul 17, 2017

How Cloud Contact Center Solutions Help Organizations Ensure TCPA Compliance

Posted In: News Author: Mckay Bird

When the Federal Communications Commission (FCC) issued its new interpretation of the Telephone Consumer Protection Act (TCPA) in 2015, consumer-facing organizations from financial institutions to healthcare practices expressed concern. The ACA International’s suit against the FCC remains in a sort of legal limbo, causing all similar suits to follow its lead. Legal Petitions Several consumer-based […]

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